Which technique will best communicate to a patient that the nurse is interested in listening?

Making a judgment about the patient's problem.

Restating a feeling or thought the patient has expressed.

Asking a direct question, such as "Did you feel angry?"

Saying "I understand what you're saying"

Answer and Explanation

The Correct Answer is B

A. Judging the patient can shut down communication and make the patient feel defensive rather than heard.

B. This technique, also called reflective listening, shows the patient that the nurse is actively listening and trying to understand their perspective, encouraging further expression.

C. Direct questions can be useful, but they may limit patient expression and can feel leading rather than supportive.

D. While intended to show empathy, this phrase can be perceived as dismissive if the nurse has not fully explored the patient’s feelings.

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Correct Answer is C

Explanation

A. This response is confrontational and judgmental, likely causing defensiveness rather than insight.
B. Pointing out defensiveness may provoke resistance rather than helping the patient analyze their behavior objectively.

C. This response encourages the patient to reflect on their own behavior and the consequences of drinking, promoting self-awareness and objective evaluation without judgment. It allows the patient to explore their actions and recognize patterns.

D. This response is accusatory and may make the patient feel blamed, which is not therapeutic.

A. Countertransference B. Catastrophic reaction C. Defensive coping reaction D. Transference

Correct Answer is A

Explanation

A. This occurs when the nurse projects personal feelings about someone from their own life onto the patient (e.g., comparing the patient to a grandparent and feeling sadness).

B. This refers to severe emotional outbursts in cognitively impaired patients, not nurse behavior.

C. This would involve the nurse using defense mechanisms to protect themselves from anxiety, not relating to the patient as a grandparent.

D. Transference is when the patient projects feelings onto the nurse, not the other way around.

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Which technique will best communicate to a patient that the nurse is interested in listening?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

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Correct Answer is A

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