A young mother who fractured her leg is sobbing with her face hidden behind her hands. She says to the nurse, "I will not be able to work for at least 2 months. Without my job, I cannot pay my bills or take care of my baby. I am alone and do not have anyone to help me." Which response by the nurse accurately conveys empathy?

A nurse is rehearsing assertive communication approaches to use when declining leadership of a nursing department committee. Which of the following statements should the nurse make?

A nurse in a mental health facility is caring for a client who is upset about the loss of privileges due to repetitive negative behavior. Which of the following statements by the nurse demonstrates the effective use of assertive communication?

The nurse is a member of a quality improvement project team to improve communication when a patient is transferred to another unit. Which statement by the nurse is appropriate to demonstrate positive regard for the team members?

A nurse manager has set a goal to improve professional communication on the unit. The staff nurses have attended a session on how to distinguish between expressing opinions and giving advice. Which statement, if made by a staff nurse, indicates that further teaching is needed?

A new nurse who is anxious about an upcoming evaluation with the nurse manager asks a mentor for advice. Which approach should the mentor recommend to control evaluation anxiety?

The nurse manager is interviewing several nurses who have applied for a position as a hospice nurse. It is most important for the nurse manager to assess each applicant for which qualities below? (Select all that apply.)

Which demonstrates the nurse's genuine concern for clients?

The client-nurse helping relationship is established for the benefit of:

Which of the following steps should the nurse take before breaking bad news to a patient and/or their family? Select all that apply.

The nurse prepares to obtain a health history from a hospitalized patient. Which action by the nurse is appropriate?