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The nurse is a member of a quality improvement project team to improve communication when a patient is transferred to another unit. Which statement by the nurse is appropriate to demonstrate positive regard for the team members?

"Most of our suggestions did not work."

"We still have so much work to do."

"We have done an excellent job."

"We won't win a prize for our work."

Answer and Explanation

The Correct Answer is C

A. This statement is negative and dismissive of the team's efforts.

B. This statement focuses on the remaining work and can be demotivating.

C. This statement recognizes and appreciates the team's efforts and achievements.

D. This statement is pessimistic and does not demonstrate positive regard.

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Correct Answer is B

Explanation

A. Explain positive consequences of using appropriate language.
This approach comes later, after the issue has been addressed. The initial step is to directly address the behavior.

B. Ask the client to avoid using offensive language.
The first step in a respectful confrontation is to directly address the behavior by asking the client to change it, focusing on the immediate behavior without judgment.

C. Tell the client that offensive language is a problem.
This is not the first step; it is important to address the behavior directly rather than just stating it is a problem.

D. Describe how the offensive language is disrespectful of others.
This step involves more detailed explanation and is a follow-up to asking the client to change their behavior.

A. Tell the client that offensive language is a problem. B. Ask the client to avoid using offensive language. C. Describe how the offensive language is disrespectful of others. D. Explain positive consequences of using appropriate language.

Correct Answer is C

Explanation

A. Telling the client that offensive language is a problem does not involve a respectful, caring approach or explain the issue.

B. Asking the client to avoid offensive language is a step that can come after explaining the issue.

C. Describing how the offensive language is disrespectful of others is the first step in the CARE method, which involves Confronting the behavior with a clear explanation.

D. Explaining positive consequences is a later step, after addressing the current behavior.

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The nurse is a member of a quality improvement project team to improve communication when a patient is transferred to another unit. Which statement by the nurse is appropriate to demonstrate positive regard for the team members?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A client uses offensive language when communicating with the nurse. The nurse plans to confront the client in a caring, respectful manner. What is the element of confrontation that the nurse should do first?

Correct Answer is B

Explanation

A client uses offensive language when communicating with the nurse. The nurse plans to confront the client in a caring, respectful manner. Using the CARE method of confrontation, what should the nurse do first?

Correct Answer is C

Explanation

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