A nurse manager has set a goal to improve professional communication on the unit. The staff nurses have attended a session on how to distinguish between expressing opinions and giving advice. Which statement, if made by a staff nurse, indicates that further teaching is needed?
"Nurses who express opinions give patients the opportunity to make choices."
"Patient safety is enhanced if nurses have confidence in their ability to communicate."
"Expressing opinions or recommendations is an assertive behavior."
"Giving advice leads to independent decision-making by patients."
The Correct Answer is D
A. Correct. Expressing opinions helps patients make their own decisions.
B. Correct. Confidence in communication supports patient safety.
C. Correct. Expressing opinions and recommendations can be forms of assertive communication.
D. Giving advice does not typically lead to independent decision-making; instead, it can impose a solution rather than fostering patient autonomy.
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Related Questions
Correct Answer is C
Explanation
A. This statement is negative and dismissive of the team's efforts.
B. This statement focuses on the remaining work and can be demotivating.
C. This statement recognizes and appreciates the team's efforts and achievements.
D. This statement is pessimistic and does not demonstrate positive regard.
Correct Answer is C
Explanation
A. Offering approval or disapproval
Offering approval or disapproval can create a judgmental atmosphere and hinder open communication. Therapeutic communication focuses on understanding and supporting the patient without expressing judgment.
B. Asking for explanations
Asking for explanations can sometimes come across as interrogative or demanding. While it is important to understand patient concerns, therapeutic communication should be focused on exploring feelings and experiences rather than demanding explanations.
C. Asking open-ended questions
Open-ended questions encourage patients to share more about their thoughts and feelings, facilitating deeper and more meaningful conversations. This technique helps patients express themselves more freely and promotes effective therapeutic communication.
D. Offering sympathy
Offering sympathy, rather than empathy, can distance the nurse from the patient and may not address the patient’s needs as effectively. Therapeutic communication should focus on empathy, where the nurse understands and acknowledges the patient's feelings without feeling sorry for them.
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