A new graduate nurse feels that the staff nurses are not empathetic and do not provide reassurance or positive feedback. Which statement made by the new graduate nurse is most appropriate?
"I would appreciate if this matter were brought to the attention of the staff."
"The staff here lack emotional intelligence and need firmer leadership."
"You need to recognize that your staff needs support."
"Never mind, I apologize for bothering you with this. I will be okay."
The Correct Answer is A
A. This statement conveys the new graduate nurse's concerns in a respectful and constructive manner, advocating for a solution without placing blame or making assumptions.
B. This response may be seen as accusatory and may lead to defensiveness among the staff, hindering effective communication and problem-solving.
C. This statement may come across as confrontational and may not foster open dialogue or collaboration in addressing the issue.
D. Apologizing and dismissing concerns may prevent the new graduate nurse from receiving the support and guidance needed to address the perceived lack of empathy and feedback from staff.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. While computers can contribute to safety and quality, it's not an absolute guarantee.
B. This is false since electronic communication can still be misunderstood.
C. This response oversimplifies the role of computers in healthcare and does not provide a comprehensive explanation to the patient's question.
D. This response provides a clear and concise explanation of how computers are used to promote safe and effective patient care, addressing the patient's inquiry directly and informatively.
Correct Answer is B
Explanation
A. Expressing gratitude fosters a positive atmosphere and reinforces teamwork.
B. Pointing out mistakes in front of others can undermine trust and create tension within the team.
C. Showing appreciation acknowledges individual contributions and strengthens bonds within the team.
D. Recognizing what is going well promotes positivity and reinforces desired behaviors within the team.
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