A nurse manager is planning a presentation for staff nurses on improving critical thinking skills. Which of the following critical thinking skills should the nurse manager include in the presentation?

(Select All that Apply.)

A. Negligence occurs when a person fails to perform their duties to the standard expected of a reasonable professional, leading to harm or potential harm. In this scenario, leaving a shift early without permission could be considered a breach of professional duty. Although the clients are stable, the action of leaving early without proper handoff could potentially create risks or gaps in care.
B. Battery involves the intentional and unauthorized physical contact with another person that causes harm or offense. This legal tort does not apply to the situation described because leaving a shift early does not involve physical contact or harm to the clients. Battery is more related to physical acts rather than administrative or procedural issues.
C. Libel refers to defamation through written statements that harm a person's reputation. This tort does not apply to the situation of leaving a shift early. Libel is concerned with false statements published in writing that damage someone's reputation, which is unrelated to the issue of leaving a shift early without notification.
D. Slander involves verbal defamation that harms a person's reputation. Like libel, slander is concerned with damaging someone’s reputation through spoken false statements. The scenario of leaving a shift early does not involve verbal defamation or reputational harm, so slander is not applicable here.

A. This statement is partially correct but does not fully capture the purpose of the Press Ganey survey. While it is true that surveys are often administered to a sample of patients, the primary purpose is to gather feedback about patient satisfaction.
B. This statement accurately reflects the purpose of the Press Ganey survey. It is designed to collect feedback from patients about their experience with healthcare services.
C. While some healthcare facilities may still use paper surveys, many have transitioned to electronic surveys. This statement is not entirely accurate and does not reflect the core purpose of the survey.
D. This statement is incorrect. The Press Ganey survey is typically administered as a written or online questionnaire, not through a phone call.