A nurse is providing instructions to a client about the Press Ganey survey. Which of the following statements by the client indicates an understanding?
"This survey is provided to a sample group of people."
"This survey will ask me about my satisfaction of services provided."
“I will receive a printed survey in the mail to complete."
"I will receive a telephone call from someone regarding my visit."
The Correct Answer is B
A. This statement is partially correct but does not fully capture the purpose of the Press Ganey survey. While it is true that surveys are often administered to a sample of patients, the primary purpose is to gather feedback about patient satisfaction.
B. This statement accurately reflects the purpose of the Press Ganey survey. It is designed to collect feedback from patients about their experience with healthcare services.
C. While some healthcare facilities may still use paper surveys, many have transitioned to electronic surveys. This statement is not entirely accurate and does not reflect the core purpose of the survey.
D. This statement is incorrect. The Press Ganey survey is typically administered as a written or online questionnaire, not through a phone call.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. This client needs IV pain medication, which requires advanced skills and knowledge to manage and administer safely. This situation involves complex and sensitive care, including pain management and end-of-life issues. RNs are typically responsible for administering IV medications, especially in critical or end-of-life situations.
B. A client who is 3 days postoperative and needs a dressing change generally requires a level of care that may be suitable for LPNs. LPNs are trained to perform dressing changes and manage postoperative wounds. However, if there are complications or concerns about the wound or the client’s condition, the RN should oversee or handle the situation.
C. Frequent ambulation can be managed by assistive personnel (AP) under the supervision of the RN. This task typically involves supporting and assisting the client with walking, which is within the scope of AP duties. LPNs can also assist with ambulation, but it is generally a task appropriate for APs when performed as part of routine care.
D. A client in protective isolation requires careful attention to infection control practices to protect them from infections. While the RN is responsible for ensuring adherence to isolation protocols and assessing the client’s needs, the day-to-day care tasks might be managed by LPNs and APs, provided they are trained in infection control procedures.
Correct Answer is A
Explanation
A. This aligns with the "D" in IDEAL, which is to develop a discharge plan. The client's goals should be a central part of this plan.
B. While the discharge process is important, it's more about the steps involved in the discharge rather than a key area to discuss with the client.
C. While family input is valuable, the focus should be on the client's needs and goals.
D. Test results are important information for the client, but they are not one of the five key areas of the IDEAL toolkit.
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