A nurse is providing instructions to a client about the Press Ganey survey. Which of the following statements by the client indicates an understanding?
"This survey is provided to a sample group of people."
"This survey will ask me about my satisfaction of services provided."
“I will receive a printed survey in the mail to complete."
"I will receive a telephone call from someone regarding my visit."
The Correct Answer is B
A. This statement is partially correct but does not fully capture the purpose of the Press Ganey survey. While it is true that surveys are often administered to a sample of patients, the primary purpose is to gather feedback about patient satisfaction.
B. This statement accurately reflects the purpose of the Press Ganey survey. It is designed to collect feedback from patients about their experience with healthcare services.
C. While some healthcare facilities may still use paper surveys, many have transitioned to electronic surveys. This statement is not entirely accurate and does not reflect the core purpose of the survey.
D. This statement is incorrect. The Press Ganey survey is typically administered as a written or online questionnaire, not through a phone call.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. While having a good rapport with clients is important for effective care, it is not one of the five rights of delegation. Rapport affects client interactions and overall satisfaction but does not directly impact the appropriateness of delegating a specific task.
B. This is a critical consideration under the "Right Person" component of the five rights of delegation. The nurse must ensure that the AP has the appropriate knowledge, skills, and competencies to perform the delegated task safely and effectively. This ensures that the task is performed correctly and reduces the risk of errors.
C. The ability of the AP to complete the task without assistance is related to the "Right Person" and "Right Task" components. However, it is not always necessary for the AP to complete the task independently, as some tasks may require supervision or periodic check-ins.
D. While the AP’s ability to prioritize tasks can be valuable, it is not one of the five rights of delegation. The nurse should provide clear instructions and prioritize tasks as part of effective delegation, but the specific ability of the AP to prioritize independently is not a primary factor in the delegation process.
Correct Answer is D
Explanation
A. While it might seem like a hands-off approach, allowing the conflict to escalate without intervention can lead to further problems, affecting patient care and team morale.
B. This approach is likely to escalate the situation and is not constructive for conflict resolution. It's important to address the issue professionally and respectfully.
C. While reporting the issue might be necessary if the conflict escalates or impacts patient care, it's not the initial step. Addressing the issue directly can often resolve the conflict without involving higher management.
D. This is the most appropriate action. By addressing the issue directly, the nurse can help the APs understand each other's perspectives, find a solution, and prevent similar conflicts in the future.
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