A nurse is caring for a client and using active listening skills. Which of the following actions should the nurse take?

Have a pen and paper.

Use intermittent eye contact.

Sit side-by-side with the client.

Lean back in the chair.

Answer and Explanation

The Correct Answer is B

Explanation:

A. Have a pen and paper.

Having a pen and paper can be helpful during the conversation as it allows the nurse to jot down important points, keywords, or reminders. However, it's not directly related to active listening itself but can aid in retaining and recalling information.

B. Use intermittent eye contact.

Intermittent eye contact is a crucial aspect of active listening. It shows that the nurse is engaged and attentive to the client's communication. However, it's essential to maintain a balance and avoid prolonged staring, which can be perceived as intimidating or intrusive.

C. Sit side-by-side with the client.

Sitting side-by-side with the client can create a sense of partnership and equality in the conversation. It can also help in establishing a comfortable and open environment for communication, which is beneficial for active listening.

D. Lean back in the chair.

Leaning back in the chair can convey a relaxed and open posture, which can contribute to a positive communication atmosphere. However, it's crucial to maintain an attentive posture and avoid appearing disinterested or unengaged.

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Correct Answer is D

Explanation

Explanation:

A. Spirituality can increase feelings of hopelessness.

This statement is generally incorrect. Spirituality often provides individuals with a sense of purpose, meaning, and hope, especially during challenging times such as facing the end of life. It can offer comfort, guidance, and a sense of connection to something greater than oneself, which can alleviate feelings of hopelessness.

B. Spirituality can increase the desire to hasten death.

This statement is not typically true. For many individuals, spirituality provides a source of strength, resilience, and peace, which can help them cope with the end-of-life process without necessarily increasing the desire to hasten death. Spirituality often encourages acceptance, inner peace, and a focus on finding meaning in life's experiences, including the end of life.

C. Spirituality can increase depression.

While spirituality can be a source of support and coping for individuals near the end of life, it is not accurate to say that it increases depression. In fact, spirituality can often provide comfort, solace, and a sense of connection that may help reduce feelings of depression and promote emotional well-being.

D. Spirituality can increase the quality of life.

This statement is correct. Many studies and anecdotal evidence suggest that spirituality plays a significant role in enhancing the quality of life for individuals facing the end of life. It can provide comfort, peace, meaning, and a sense of connection with others, one's beliefs, and the universe, contributing to overall well-being and quality of life.

A. The number of medication errors avoided after the actions were implemented B. A comparison of the number of medication errors before and after the actions were implemented C. Results of a study about the time and money required to implement the changes D. Results of a staff questionnaire that quantifies staff satisfaction with the changes

Correct Answer is B

Explanation

Explanation:

A. The number of medication errors avoided after the actions were implemented:

This measure assesses the direct impact of the new actions on reducing medication errors. By tracking the number of errors that were avoided after implementing the interventions, the nurse can gauge the effectiveness of the changes in improving medication safety.

B. A comparison of the number of medication errors before and after the actions were implemented:

This measure involves comparing the baseline number of medication errors before implementing the new actions with the number of errors after implementation. It provides a clear comparison to determine if the interventions have led to a reduction in medication errors over time.

C. Results of a study about the time and money required to implement the changes:

While studying the time and financial resources needed to implement changes is important for evaluating feasibility and resource allocation, it does not directly measure the effectiveness of the actions in reducing medication errors.

D. Results of a staff questionnaire that quantifies staff satisfaction with the changes:

Staff satisfaction is an important aspect of change implementation, but it does not serve as a direct measure of the effectiveness of the actions in reducing medication errors. It reflects staff perceptions rather than objective outcomes related to medication safety.

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