A nurse is attending training on de-escalation techniques. Which of the following is a benefit of de-escalation techniques?

The correct answer is b. Misunderstanding of roles.

Choice A: Scope of practice

Reason: While the scope of practice defines the roles and responsibilities of different healthcare professionals, it is not inherently a barrier to interprofessional communication. Instead, it provides clarity on what each professional can and cannot do, which can actually facilitate better teamwork and communication.

Choice B: Misunderstanding of roles

Reason: Misunderstanding of roles is a significant barrier to interprofessional communication. When team members are unclear about each other’s roles and responsibilities, it can lead to confusion, overlap, and gaps in care. This misunderstanding can hinder effective collaboration and communication, as team members may not know who to turn to for specific issues or may duplicate efforts.

Choice C: Privacy laws

Reason: Privacy laws, such as HIPAA in the United States, are designed to protect patient information. While they impose certain restrictions on information sharing, they are not a primary barrier to interprofessional communication. Healthcare teams can still communicate effectively within the boundaries of these laws by ensuring that patient information is shared appropriately and securely.

Choice D: Burnout

Reason: Burnout is a significant issue in healthcare, affecting the well-being and performance of healthcare professionals. However, it is more of a personal and systemic issue rather than a direct barrier to interprofessional communication. Burnout can indirectly affect communication by reducing the overall effectiveness and engagement of team members.

Choice A reason: This statement is incorrect because a nurse cannot access the records of any client in the healthcare facility, unless they have a legitimate need to do so. Accessing the records of clients who are not under their care is a violation of the client's privacy and confidentiality, and may result in legal or disciplinary actions.
Choice B reason: This statement is correct because a nurse can only access the records of clients they are actively caring for, as part of their professional duty and responsibility. Accessing the records of clients they are caring for is necessary to provide safe and effective care, and to communicate with other members of the healthcare team.
Choice C reason: This statement is incorrect because a nurse cannot share information from the client’s medical record with immediate family members, unless the client has given consent, or the disclosure is authorized by law. Sharing information from the client's medical record with family members without the client's permission is a breach of the client's privacy and confidentiality, and may cause harm or distress to the client or the family.
Choice D reason: This statement is incorrect because a nurse cannot share information about a client with clients who have a similar diagnosis, unless the client has given consent or the disclosure is authorized by law. Sharing information about a client with other clients without the client's permission is a breach of the client's privacy and confidentiality, and may compromise the client's dignity or safety.