A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit. Which response by the nurse manager is best?
"What can you do to prevent this conflict from occurring with other nurses?"
"If this conflict is effectively addressed, patient care can be improved."
"Conflict between units is not good and should be avoided."
"I doubt this conflict will have an impact on patient care."
The Correct Answer is B
A. This response places responsibility on the staff nurse rather than addressing the issue constructively and exploring solutions.
B. This response recognizes that addressing the conflict can lead to improvements in patient care, which is a proactive and supportive approach.
C. While conflict should be managed, this statement dismisses the importance of resolving the issue for the benefit of patient care.
D. This statement minimizes the potential impact of the conflict on patient care, which is not helpful in resolving the issue.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Requesting a transfer does not address communication skills or assertiveness; it’s a change in work environment rather than a strategy for improving communication.
B. Identifying and addressing irrational beliefs helps the nurse understand and overcome barriers to effective, assertive, and caring communication.
C. Delegating tasks might help manage workload but does not directly address issues of communication and assertiveness.
D. A passive communication style is not effective for responsible, assertive, and caring interactions with patients.
Correct Answer is A
Explanation
A. The nurse's response offers false reassurance, which can minimize the client's feelings and concerns without addressing the underlying issue.
B. The response does not express sympathy; it instead aims to reassure without empathy.
C. The response is not passive; it actively tries to reassure the client, albeit ineffectively.
D. The response does not show disapproval; it attempts to comfort.
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