A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit. Which response by the nurse manager is best?
"What can you do to prevent this conflict from occurring with other nurses?"
"If this conflict is effectively addressed, patient care can be improved."
"Conflict between units is not good and should be avoided."
"I doubt this conflict will have an impact on patient care."
The Correct Answer is B
A. This response places responsibility on the staff nurse rather than addressing the issue constructively and exploring solutions.
B. This response recognizes that addressing the conflict can lead to improvements in patient care, which is a proactive and supportive approach.
C. While conflict should be managed, this statement dismisses the importance of resolving the issue for the benefit of patient care.
D. This statement minimizes the potential impact of the conflict on patient care, which is not helpful in resolving the issue.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is ["B","D","E"]
Explanation
A. It is important to assess the patient’s and family’s desire for information rather than assuming they want all details.
B. Understanding what the client and family already know helps to provide information appropriately and fill gaps.
C. Breaking bad news should be done by a healthcare professional directly involved in the care, not delegated to a minister.
D. Controlling the environment ensures privacy and comfort during the conversation.
E. Planning what is to be said ensures that the information is communicated clearly and compassionately.
Correct Answer is D
Explanation
A. Correct. Expressing opinions helps patients make their own decisions.
B. Correct. Confidence in communication supports patient safety.
C. Correct. Expressing opinions and recommendations can be forms of assertive communication.
D. Giving advice does not typically lead to independent decision-making; instead, it can impose a solution rather than fostering patient autonomy.
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