A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit. Which response by the nurse manager is best?
"What can you do to prevent this conflict from occurring with other nurses?"
"If this conflict is effectively addressed, patient care can be improved."
"Conflict between units is not good and should be avoided."
"I doubt this conflict will have an impact on patient care."
The Correct Answer is B
A. This response places responsibility on the staff nurse rather than addressing the issue constructively and exploring solutions.
B. This response recognizes that addressing the conflict can lead to improvements in patient care, which is a proactive and supportive approach.
C. While conflict should be managed, this statement dismisses the importance of resolving the issue for the benefit of patient care.
D. This statement minimizes the potential impact of the conflict on patient care, which is not helpful in resolving the issue.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is ["A","B","C"]
Explanation
A. Providing a detailed explanation for questions can overwhelm the patient and detract from the main point of the question.
B. Offering options and telling the patient which one to choose can limit the patient’s autonomy and input.
C. Asking multiple questions at once can confuse the patient and make it difficult for them to provide clear answers.
D. Using clear, simple questions is essential for effective communication and should be used rather than avoided.
E. Avoiding "why" questions helps prevent the patient from feeling defensive, so this technique should be used rather than avoided.
Correct Answer is ["D","E"]
Explanation
A. Refraining from touching the patient under any circumstance can prevent the development of a therapeutic relationship.
B. Requesting that questions be saved until the end of the visit can be dismissive and hinder effective communication and bonding.
C. Expecting the patient to meet goals determined solely by the nurse shows a lack of collaboration and does not support a bond.
D. Learning the names of family members and friends shows genuine interest in the patient's life and helps build a relationship.
E. Listening to the patient's feelings and concerns demonstrates empathy and validation of the patient’s experiences, which are essential for bonding.
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