A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit. Which response by the nurse manager is best?

"What can you do to prevent this conflict from occurring with other nurses?"

"If this conflict is effectively addressed, patient care can be improved."

"Conflict between units is not good and should be avoided."

"I doubt this conflict will have an impact on patient care."

Answer and Explanation

The Correct Answer is B

A. This response places responsibility on the staff nurse rather than addressing the issue constructively and exploring solutions.

B. This response recognizes that addressing the conflict can lead to improvements in patient care, which is a proactive and supportive approach.

C. While conflict should be managed, this statement dismisses the importance of resolving the issue for the benefit of patient care.

D. This statement minimizes the potential impact of the conflict on patient care, which is not helpful in resolving the issue.

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Correct Answer is C

Explanation

A. Closed-ended questioning involves yes/no or brief answers, which is not the case here.

B. Empathizing would involve expressing understanding of the client's feelings rather than asking for more information.

C. Focusing directs the conversation to a specific topic or concern, which the nurse does by asking about the client's specific concerns.

D. Summarizing involves reviewing and organizing information, which is not happening here.

A. "Would you mind helping the client with a bath when you have time? If not, I will skip my lunch and do it myself." B. "You never get your work done and are always on the phone. You need to help the client right now with a bath, or I will write you up." C. "The client needs help with bathing. I want you to assist the client now, and you can go to lunch when you are finished." D. "I have important work to complete this morning. You will assist the client with a bath. Do not take a break until you have finished."

Correct Answer is C

Explanation

A. This statement is non-assertive and shows a willingness to sacrifice personal needs rather than clearly delegating a task.

B. This statement is aggressive and confrontational, focusing on punishment rather than constructive communication.

C. This statement clearly defines the task, sets expectations, and is assertive about the priority of client care while acknowledging the assistant's needs.

D. This statement is directive and dismisses the assistant’s needs, which is not an effective or empathetic way to delegate tasks.

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A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit. Which response by the nurse manager is best?

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Naxlex Comprehensive Predictor Exams

Correct Answer is C

Explanation

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Correct Answer is C

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