A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit. Which response by the nurse manager is best?

"What can you do to prevent this conflict from occurring with other nurses?"

"If this conflict is effectively addressed, patient care can be improved."

"Conflict between units is not good and should be avoided."

"I doubt this conflict will have an impact on patient care."

Answer and Explanation

The Correct Answer is B

A. This response places responsibility on the staff nurse rather than addressing the issue constructively and exploring solutions.

B. This response recognizes that addressing the conflict can lead to improvements in patient care, which is a proactive and supportive approach.

C. While conflict should be managed, this statement dismisses the importance of resolving the issue for the benefit of patient care.

D. This statement minimizes the potential impact of the conflict on patient care, which is not helpful in resolving the issue.

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Correct Answer is D

Explanation

A. “I don’t mind cleaning up your mess. I am used to it because my child does this at night.”
This response is non-therapeutic because it minimizes the patient’s feelings and experiences by comparing them to the nurse’s personal life. It fails to acknowledge the patient's emotional distress and does not address the underlying issue of incontinence.

B. “I will bring you some diapers to wear instead of having you wet the bed all the time.”
This response is dismissive and fails to address the patient’s emotional needs. It focuses on a temporary solution rather than working collaboratively with the patient on a more comprehensive management plan.

C. “Don’t be embarrassed. A lot of patients have this problem after a stroke.”
This response is dismissive of the patient’s feelings of embarrassment. It fails to provide empathetic support and does not offer a solution or a plan to address the incontinence.

D. “You seem upset about this. We can work together on a bladder retraining program.”
This response is therapeutic as it acknowledges the patient’s feelings and offers a constructive approach to manage the issue. It demonstrates empathy and engages the patient in a collaborative solution, which is essential for effective patient care.

A. Noise from nearby monitoring equipment B. Cultural differences between a client and nurse C. Use of medical terminology when speaking to a client D. Nurse facing the client when speaking E. A client who has dementia with memory loss

Correct Answer is ["A","B","C","E"]

Explanation

A. Noise from nearby monitoring equipment can disrupt communication.

B. Cultural differences can affect communication effectiveness.

C. Use of medical terminology can be a barrier if not simplified for the client.

D. Facing the client when speaking is a technique that supports effective communication.

E. A client with dementia and memory loss may experience difficulties with communication.

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A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit. Which response by the nurse manager is best?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

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