A student nurse is not able to start an IV after two attempts. Two staff nurses laugh and call the student nurse "stupid." The student nurse reports the staff nurses' behavior to the charge nurse. Which response by the charge nurse is best?
"This is an example of verbal abuse and is inappropriate."
"You just need more practice starting IVs."
"The staff nurses did not mean to hurt your feelings."
"I think the nurses were just joking to relieve stress."
The Correct Answer is A
A. Verbal abuse is unacceptable and should be addressed to ensure a respectful and supportive work environment.
B. This response does not acknowledge the inappropriateness of the staff nurses’ behavior.
C. Minimizing the behavior as unintentional does not address the issue of verbal abuse.
D. Jokes at the expense of others are not acceptable, and attributing the behavior to stress dismisses the impact of verbal abuse.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is ["A","B","E","F"]
Explanation
A. Client's hearing deficit
Effective communication relies on the ability to hear and understand spoken messages. The client's hearing deficit impedes this process, making it difficult for the nurse to convey important information or assess the client’s needs.
B. Volume of the client's television
High TV volume can distract the client and make it hard for them to focus on or hear the nurse’s questions or instructions, thus impeding effective communication.
C. Numerous visitors in the client's room
The presence of visitors might affect communication, but based on the provided notes, it is not specifically identified as a current barrier.
D. Increase in pain after ambulation
Pain is a concern but does not directly interfere with the process of communication as long as it is managed appropriately.
E. Adverse effects of opioid analgesic
The client’s report of feeling “very sleepy” indicates that the opioid analgesic may be affecting their alertness and responsiveness, thus impeding effective communication.
F. Using earphones while listening to music
Earphones block out external sounds, including the nurse’s attempts to communicate, making it difficult for the client to hear or engage in a conversation.
Correct Answer is A
Explanation
A. “What do you think about the accuracy of my assessments?”
This request is specific and focused on a particular aspect of the nurse’s performance. Asking for feedback on the accuracy of assessments helps the new nurse receive actionable information that can improve their skills and knowledge.
B. “I still feel incompetent but would like some feedback.”
This request is vague and focuses on the nurse’s personal feelings of incompetence rather than specific aspects of performance. It is not as effective for obtaining constructive feedback.
C. “I would like to know my strengths and weaknesses.”
While this request is more structured than B, it is still somewhat broad. Effective feedback typically focuses on specific areas rather than general strengths and weaknesses.
D. “How do you think I am doing?”
This request is too broad and lacks specificity. It may result in vague or general feedback rather than detailed, actionable insights.
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