A student nurse is not able to start an IV after two attempts. Two staff nurses laugh and call the student nurse "stupid." The student nurse reports the staff nurses' behavior to the charge nurse. Which response by the charge nurse is best?
"This is an example of verbal abuse and is inappropriate."
"You just need more practice starting IVs."
"The staff nurses did not mean to hurt your feelings."
"I think the nurses were just joking to relieve stress."
The Correct Answer is A
A. Verbal abuse is unacceptable and should be addressed to ensure a respectful and supportive work environment.
B. This response does not acknowledge the inappropriateness of the staff nurses’ behavior.
C. Minimizing the behavior as unintentional does not address the issue of verbal abuse.
D. Jokes at the expense of others are not acceptable, and attributing the behavior to stress dismisses the impact of verbal abuse.
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Related Questions
Correct Answer is D
Explanation
A. “I don’t mind cleaning up your mess. I am used to it because my child does this at night.”
This response is non-therapeutic because it minimizes the patient’s feelings and experiences by comparing them to the nurse’s personal life. It fails to acknowledge the patient's emotional distress and does not address the underlying issue of incontinence.
B. “I will bring you some diapers to wear instead of having you wet the bed all the time.”
This response is dismissive and fails to address the patient’s emotional needs. It focuses on a temporary solution rather than working collaboratively with the patient on a more comprehensive management plan.
C. “Don’t be embarrassed. A lot of patients have this problem after a stroke.”
This response is dismissive of the patient’s feelings of embarrassment. It fails to provide empathetic support and does not offer a solution or a plan to address the incontinence.
D. “You seem upset about this. We can work together on a bladder retraining program.”
This response is therapeutic as it acknowledges the patient’s feelings and offers a constructive approach to manage the issue. It demonstrates empathy and engages the patient in a collaborative solution, which is essential for effective patient care.
Correct Answer is C
Explanation
A. The right to refuse without feeling guilty is an example of an assertive right that acknowledges personal boundaries.
B. The right to determine your own priorities reflects assertiveness in managing your time and responsibilities.
C. The right to make decisions for the patient is not an assertive right. It is the role of the patient to make their own decisions, with the nurse providing support and information.
D. The right to make mistakes and be responsible for them acknowledges that everyone is human and learning from mistakes is part of growth.
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