A student nurse is not able to start an IV after two attempts. Two staff nurses laugh and call the student nurse "stupid." The student nurse reports the staff nurses' behavior to the charge nurse. Which response by the charge nurse is best?
"This is an example of verbal abuse and is inappropriate."
"You just need more practice starting IVs."
"The staff nurses did not mean to hurt your feelings."
"I think the nurses were just joking to relieve stress."
The Correct Answer is A
A. Verbal abuse is unacceptable and should be addressed to ensure a respectful and supportive work environment.
B. This response does not acknowledge the inappropriateness of the staff nurses’ behavior.
C. Minimizing the behavior as unintentional does not address the issue of verbal abuse.
D. Jokes at the expense of others are not acceptable, and attributing the behavior to stress dismisses the impact of verbal abuse.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is ["A","D"]
Explanation
A. Shortage of personnel
A shortage of personnel is a significant cause of workplace stress for nurses. It often leads to increased workloads, longer hours, and decreased time for patient care, contributing to stress and burnout.
B. Communicating with colleagues
While communication can be challenging, it is not typically a primary cause of workplace stress. Effective communication is crucial but is more of a skill rather than a direct cause of stress.
C. Reduced workload
A reduced workload would generally not cause stress; instead, it might reduce stress. It could be seen as an opportunity for rest and recovery.
D. Increased acuity of patients
Increased patient acuity is a known cause of stress for nurses. It requires more intensive care, which can lead to higher stress levels due to increased demands and responsibilities.
E. Increase in available resources
An increase in available resources generally helps alleviate stress rather than causing it. More resources can support better patient care and reduce stress.
Correct Answer is D
Explanation
A. “I don’t mind cleaning up your mess. I am used to it because my child does this at night.”
This response is non-therapeutic because it minimizes the patient’s feelings and experiences by comparing them to the nurse’s personal life. It fails to acknowledge the patient's emotional distress and does not address the underlying issue of incontinence.
B. “I will bring you some diapers to wear instead of having you wet the bed all the time.”
This response is dismissive and fails to address the patient’s emotional needs. It focuses on a temporary solution rather than working collaboratively with the patient on a more comprehensive management plan.
C. “Don’t be embarrassed. A lot of patients have this problem after a stroke.”
This response is dismissive of the patient’s feelings of embarrassment. It fails to provide empathetic support and does not offer a solution or a plan to address the incontinence.
D. “You seem upset about this. We can work together on a bladder retraining program.”
This response is therapeutic as it acknowledges the patient’s feelings and offers a constructive approach to manage the issue. It demonstrates empathy and engages the patient in a collaborative solution, which is essential for effective patient care.
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