A physician verbally orders a medication. What should the nurse do first?

Choice A rationale
“I can see this is very difficult for you.”. This response is appropriate as it acknowledges the client’s emotions and provides validation. It demonstrates empathy and encourages the client to express their feelings, which is essential in therapeutic communication.
Choice B rationale
“Please don’t cry, it’s not good for you.”. This response is inappropriate as it dismisses the client’s emotions and may make them feel invalidated. Crying is a natural response to emotional distress, and the nurse should support the client in expressing their feelings.
Choice C rationale
“Why are you crying?” This response is also inappropriate as it may come across as judgmental or dismissive. It does not provide the support and empathy the client needs during a difficult moment.
Choice D rationale
“Let’s move on to a different topic to distract you.”. This response is not appropriate as it avoids addressing the client’s emotions and may make the client feel that their feelings are not important. The nurse should focus on supporting the client through their emotional experience.

Choice A rationale
Using the patient’s login credentials is a violation of privacy and security protocols.
Choice B rationale
Leaving the computer unattended while logged in is a security risk and violates privacy protocols.
Choice C rationale
Printing out copies of the patient’s records is not necessary and can pose a security risk.
Choice D rationale
Accessing the records only for patients currently under their care is the correct answer. This action ensures that the nurse is complying with privacy and security protocols.