A patient reports to the nurse, "My doctor is not doing anything about my pain." Which response by the nurse is assertive and expresses warmth?
"What you really mean is you do not like your doctor."
"You seem frustrated with your doctor."
"If I were you, I would see a different doctor."
"It is wrong for you to blame your doctor."
The Correct Answer is B
A. This response dismisses the patient’s feelings and interprets their statement in a negative way.
B. This response acknowledges the patient’s feelings and shows empathy, which is a warm and assertive way to address their concerns.
C. Suggesting that the patient see a different doctor is premature and does not address the patient’s current feelings.
D. Telling the patient it is wrong to blame the doctor is judgmental and dismissive of their feelings.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. Briefly stating a reason and suggesting a solution is an effective and assertive way to say no.
B. Providing a detailed excuse is unnecessary and can be seen as over-explaining.
C. Projecting the voice and giving several excuses can come off as defensive and unassertive.
D. Hesitation and avoiding eye contact undermine the effectiveness of saying no.
Correct Answer is A
Explanation
A. Clarification helps the nurse understand the client's feelings and concerns by rephrasing or restating what the client has said.
B. Providing information would involve giving details about the procedure, not exploring the client's feelings.
C. Summarizing involves pulling together the main points of a discussion, rather than exploring specific concerns.
D. Confrontation involves addressing discrepancies or conflicts in a client's statements or behavior, which is not applicable in this situation.
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