A nurse manager is instructing a newly licensed nurse in ways to improve their active listening skills. Which of the following behaviors should the nurse manager recommend?
Interrupt the client's statement to clarify thoughts or ideas.
Show emotion when a client is disclosing sensitive information.
Keep direct eye contact to a minimum.
Avoid looking at other clients on the unit.
The Correct Answer is D
A. Interrupt the client's statement to clarify thoughts or ideas. Interrupting can make the client feel unheard and disrupt the flow of conversation.
B. Show emotion when a client is disclosing sensitive information. While empathy is important, the nurse should remain professional and composed to provide objective support.
C. Keep direct eye contact to a minimum. Avoiding eye contact may appear disinterested or disengaged.
D. Avoid looking at other clients on the unit. Maintaining focus on the client demonstrates active listening, engagement, and respect.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. Begins to discuss how their partner and children are important to them. While discussing relationships is valuable, it does not necessarily indicate readiness for behavior change.
B. Asks to change the topic during the interview process. Changing the topic may indicate discomfort or resistance rather than engagement.
C. Requests more information about treatment options. While curiosity about treatment is positive, it does not necessarily indicate commitment to change.
D. Discusses reasons for making a behavior change. When a client verbalizes reasons for change, it shows they are actively considering taking action, which is a key goal of motivational interviewing.
Correct Answer is C
Explanation
A. Resolution phase: The resolution phase is the final phase when the client gradually takes control of their care and prepares for discharge.
B. Identification phase: The identification phase is when the client identifies problems and begins to develop a sense of belonging with the nurse.
C. Orientation phase. The orientation phase is when the nurse collects data, assesses knowledge, establishes trust, and collaborates with the client to develop mutual goals.
D. Exploitation phase : The exploitation phase (working phase) is when the client actively engages in treatment and utilizes available resources.
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