A nurse manager is instructing a newly licensed nurse in ways to improve their active listening skills. Which of the following behaviors should the nurse manager recommend?
Interrupt the client's statement to clarify thoughts or ideas.
Show emotion when a client is disclosing sensitive information.
Keep direct eye contact to a minimum.
Avoid looking at other clients on the unit.
The Correct Answer is D
A. Interrupt the client's statement to clarify thoughts or ideas. Interrupting can make the client feel unheard and disrupt the flow of conversation.
B. Show emotion when a client is disclosing sensitive information. While empathy is important, the nurse should remain professional and composed to provide objective support.
C. Keep direct eye contact to a minimum. Avoiding eye contact may appear disinterested or disengaged.
D. Avoid looking at other clients on the unit. Maintaining focus on the client demonstrates active listening, engagement, and respect.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. "Competency and capacity are often discussed as being the same thing, but they are different." Competency is a legal determination made by a court, while capacity is a clinical assessment made by healthcare providers. Although they are related, they are distinct concepts.
B. "Capacity and competency are the same thing and can be used interchangeably." This is incorrect because capacity refers to a person's ability to make a decision at a specific moment, while competency is a broader legal determination regarding decision-making ability.
C. "A client who has been deemed legally incompetent can provide informed consent for treatment." A legally incompetent client cannot provide informed consent. Instead, a legally designated surrogate (guardian or power of attorney) makes medical decisions on their behalf.
D. "Competency and capacity are rarely a concern when caring for clients who have a mental illness." Mental illness can impact decision-making capacity, making assessments crucial. Competency and capacity evaluations are common in mental health settings, especially for clients with cognitive impairment or psychosis.
Correct Answer is A
Explanation
A. Social worker: Social workers specialize in finding housing, connecting clients to resources, and advocating for their needs.
B. Psychologist: Psychologists provide therapy and mental health assessments but do not arrange housing.
C. Behavioral therapist: Behavioral therapists focus on therapy for behavior modification rather than social needs like housing.
D. Psychiatrist: Psychiatrists diagnose and treat mental health conditions with therapy and medications, not housing assistance.
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