A nurse manager is instructing a newly licensed nurse in ways to improve their active listening skills. Which of the following behaviors should the nurse manager recommend?

Interrupt the client's statement to clarify thoughts or ideas.

Show emotion when a client is disclosing sensitive information.

Keep direct eye contact to a minimum.

Avoid looking at other clients on the unit.

Answer and Explanation

The Correct Answer is D

A. Interrupt the client's statement to clarify thoughts or ideas. Interrupting can make the client feel unheard and disrupt the flow of conversation.

B. Show emotion when a client is disclosing sensitive information. While empathy is important, the nurse should remain professional and composed to provide objective support.

C. Keep direct eye contact to a minimum. Avoiding eye contact may appear disinterested or disengaged.

D. Avoid looking at other clients on the unit. Maintaining focus on the client demonstrates active listening, engagement, and respect.

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Correct Answer is D

Explanation

A. "PAD does not allow a client to choose someone to make healthcare decisions on their behalf if they are unable to do so." PADs can include the designation of a health care proxy or durable power of attorney for health care decisions.

B. "PAD is not a legally binding document, like a living will." PADs are legally recognized in many jurisdictions and serve a similar purpose to living wills for psychiatric care.

C. "PAD is used by the majority of clients who have a mental illness." While beneficial, PADs are not widely used by most individuals with mental illness.

D. "PAD can include preferences for treatment, such as medications and preferred providers." PADs allow clients to outline their treatment preferences, including medications and preferred health care providers, in case they lose decision-making capacity.

A. Avoid eye contact with the client to prevent the client from feeling awkward. B. Remain silent after asking the client a question to allow the client a chance to respond. C. Ask questions that only require one-word answers to prevent anxiety about answering detailed questions. D. Have music on in the background to distract the client from being anxious.

Correct Answer is B

Explanation

A. Avoid eye contact with the client to prevent the client from feeling awkward. Avoiding eye contact may come off as dismissive and can hinder rapport-building.

B. Remain silent after asking the client a question to allow the client a chance to respond. Using therapeutic silence gives the client time to gather their thoughts and feel heard.

C. Ask questions that only require one-word answers to prevent anxiety about answering detailed questions. Open-ended questions encourage communication and help establish trust.

D. Have music on in the background to distract the client from being anxious. Music might be a distraction rather than a rapport-building tool, as it may prevent active listening.

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A nurse manager is instructing a newly licensed nurse in ways to improve their active listening skills. Which of the following behaviors should the nurse manager recommend?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

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