A nurse is teaching a client about medication administration.
The client is unable to read the instructions on the medication after discharge. What should the nurse do?

Choice A rationale
Asking the family member to provide identification does not ensure that the caller is authorized to receive patient information. Even with identification, the nurse cannot verify the caller’s relationship to the patient or their authorization to access confidential information.
Choice B rationale
Not providing any information over the phone is the correct action to protect patient confidentiality. Healthcare providers must ensure that patient information is only shared with authorized individuals, and phone calls do not provide a secure method for verifying the caller’s identity.
Choice C rationale
Providing only publicly available information is not appropriate, as it still involves sharing patient-related details without proper verification. Any disclosure of patient information, even if minimal, must be done with caution and proper authorization.
Choice D rationale
Informing the family member that they need to visit in person is a better approach, but it still does not guarantee that the individual is authorized to receive patient information. The nurse should follow established protocols for verifying authorization before sharing any details.

Choice A rationale
Secondary prevention involves early detection and treatment of disease to prevent progression. Demonstrating how to administer insulin is not an example of secondary prevention.
Choice B rationale
Disease prevention is a broad term that encompasses all levels of prevention. It is not specific enough to describe the nurse’s action in this scenario.
Choice C rationale
Tertiary prevention involves managing and improving the quality of life for individuals with chronic diseases. Demonstrating how to administer insulin to a diabetic patient is an example of tertiary prevention, as it helps the patient manage their condition and prevent complications.
Choice D rationale
Primary prevention involves preventing the onset of disease through measures such as vaccination and health education. Administering insulin to a diabetic patient is not an example of primary prevention.