A new blood glucose bedside monitoring system is introduced at a staff meeting. A nurse who has previously used this system remembers that the meter would show error messages frequently. Which statement by the nurse demonstrates assertiveness?
"This meter does not work like it should, and I refuse to use this system ever again."
"I had problems with this meter before, but I will use it and let you know what I think."
"Why did no one ask for my opinion? I should have been involved in this decision."
"I have experience with this system, and there were never any serious problems."
The Correct Answer is B
A. This statement is confrontational and not constructive.
B. This statement expresses the nurse’s past experience and willingness to reassess the system, showing assertiveness.
C. This statement is confrontational and does not address the issue constructively.
D. This statement contradicts the nurse’s past experience and is not honest.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Explain positive consequences of using appropriate language.
This approach comes later, after the issue has been addressed. The initial step is to directly address the behavior.
B. Ask the client to avoid using offensive language.
The first step in a respectful confrontation is to directly address the behavior by asking the client to change it, focusing on the immediate behavior without judgment.
C. Tell the client that offensive language is a problem.
This is not the first step; it is important to address the behavior directly rather than just stating it is a problem.
D. Describe how the offensive language is disrespectful of others.
This step involves more detailed explanation and is a follow-up to asking the client to change their behavior.
Correct Answer is A
Explanation
A. Clarification helps the nurse understand the client's feelings and concerns by rephrasing or restating what the client has said.
B. Providing information would involve giving details about the procedure, not exploring the client's feelings.
C. Summarizing involves pulling together the main points of a discussion, rather than exploring specific concerns.
D. Confrontation involves addressing discrepancies or conflicts in a client's statements or behavior, which is not applicable in this situation.
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