A client uses offensive language when communicating with the nurse. The nurse plans to confront the client in a caring, respectful manner. Using the CARE method of confrontation, what should the nurse do first?
Tell the client that offensive language is a problem.
Ask the client to avoid using offensive language.
Describe how the offensive language is disrespectful of others.
Explain positive consequences of using appropriate language.
The Correct Answer is C
A. Telling the client that offensive language is a problem does not involve a respectful, caring approach or explain the issue.
B. Asking the client to avoid offensive language is a step that can come after explaining the issue.
C. Describing how the offensive language is disrespectful of others is the first step in the CARE method, which involves Confronting the behavior with a clear explanation.
D. Explaining positive consequences is a later step, after addressing the current behavior.
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Related Questions
Correct Answer is C
Explanation
A. Offering approval or disapproval
Offering approval or disapproval can create a judgmental atmosphere and hinder open communication. Therapeutic communication focuses on understanding and supporting the patient without expressing judgment.
B. Asking for explanations
Asking for explanations can sometimes come across as interrogative or demanding. While it is important to understand patient concerns, therapeutic communication should be focused on exploring feelings and experiences rather than demanding explanations.
C. Asking open-ended questions
Open-ended questions encourage patients to share more about their thoughts and feelings, facilitating deeper and more meaningful conversations. This technique helps patients express themselves more freely and promotes effective therapeutic communication.
D. Offering sympathy
Offering sympathy, rather than empathy, can distance the nurse from the patient and may not address the patient’s needs as effectively. Therapeutic communication should focus on empathy, where the nurse understands and acknowledges the patient's feelings without feeling sorry for them.
Correct Answer is B
Explanation
A. Rule maker focuses on setting guidelines and policies, not necessarily fostering collaboration.
B. Harmonizer works to mediate conflicts and maintain group cohesion, fostering collaboration and cooperation.
C. Encourager supports and praises others, contributing to a positive environment but not necessarily focusing on collaboration.
D. Compromiser helps resolve conflicts through mutual concessions but does not primarily focus on fostering collaboration.
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