You are explaining a patient situation to the nurse manager.
Which action would you take to ensure the manager understands the message?

Choice A rationale:

Culturally competent care requires an understanding of culture, ethnicity, and diversity in all groups. This understanding helps to provide care that respects and responds to the health beliefs and practices, cultural and linguistic needs of diverse patients.

Choice B rationale:

Using a nonjudgmental approach is important in providing care, but it does not fully explain culturally competent care.

Choice C rationale:

Preparing staff to expect different types of people as patients is part of diversity training, but it does not fully explain culturally competent care.

Choice D rationale:

Encouraging staff to learn about the cultures in the hospital community is beneficial, but it does not fully explain culturally competent care.

Choice A rationale:

An informal spoiler typically indulges their grandchildren with treats and fun, often in a way that may spoil them. This doesn’t fit the scenario described.

Choice B rationale:

A surrogate grandparent steps in to fulfill the parental role when the parents are unavailable or unable to do so. In this case, the grandparent is helping with food preparation due to the parents’ limited time, which aligns with the surrogate role.

Choice C rationale:

A wisdom provider shares life experiences and lessons, but this isn’t mentioned in the scenario.

Choice D rationale:

A formal grandparent adheres to traditional expectations and rules, which isn’t reflected in the scenario.