Which phase of the nurse-client relationship involves establishing trust and rapport with the client?

Resolution

Exploitation

Orientation

Identification

Answer and Explanation

The Correct Answer is C

A. Resolution: The resolution phase occurs at the end of care, focusing on termination and closure, not trust-building.

B. Exploitation: This is not a formal phase of the nurse-client relationship in Peplau’s model; the term is outdated and not appropriate.

C. Orientation: The orientation phase is when the nurse establishes trust and rapport with the client.

D. Identification: The identification phase is when the client begins to recognize the nurse’s role in their care, but trust has already been established.

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Correct Answer is B

Explanation

A. Avoid eye contact with the client to prevent the client from feeling awkward. Avoiding eye contact may come off as dismissive and can hinder rapport-building.

B. Remain silent after asking the client a question to allow the client a chance to respond. Using therapeutic silence gives the client time to gather their thoughts and feel heard.

C. Ask questions that only require one-word answers to prevent anxiety about answering detailed questions. Open-ended questions encourage communication and help establish trust.

D. Have music on in the background to distract the client from being anxious. Music might be a distraction rather than a rapport-building tool, as it may prevent active listening.

A. Interrupt the client's statement to clarify thoughts or ideas. B. Show emotion when a client is disclosing sensitive information. C. Keep direct eye contact to a minimum. D. Avoid looking at other clients on the unit.

Correct Answer is D

Explanation

A. Interrupt the client's statement to clarify thoughts or ideas. Interrupting can make the client feel unheard and disrupt the flow of conversation.

B. Show emotion when a client is disclosing sensitive information. While empathy is important, the nurse should remain professional and composed to provide objective support.

C. Keep direct eye contact to a minimum. Avoiding eye contact may appear disinterested or disengaged.

D. Avoid looking at other clients on the unit. Maintaining focus on the client demonstrates active listening, engagement, and respect.

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Which phase of the nurse-client relationship involves establishing trust and rapport with the client?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

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