Two employees disagree about who should work on Christmas Day. The bottom line is that one will have to work the first half of the shift and the other the second half. What is the best method for the manager to decide who will work each half?
Try to arrange a compromise where each employee works half of the shift.
Use your position of power to resolve the conflict.
Rely on contracted staffing to resolve the issue.
Meet with both employees at the same time and engage them in the problem-solving process.
The Correct Answer is D
Choice A reason: Arranging a compromise is a good approach, but it may not be feasible or satisfactory for all parties involved.
Choice B reason: Using a position of power to unilaterally resolve the conflict can create resentment and is not a collaborative solution.
Choice C reason: Relying on contracted staffing avoids addressing the conflict and does not foster a resolution or understanding between the employees.
Choice D reason: Meeting with both employees and engaging them in the problem-solving process is the best method as it encourages communication, understanding, and allows for a mutually agreeable solution to be found.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
Choice A reason: While analyzing the cause is an important part of the process, it cannot be effectively done without first having a clear definition of what the problem is.
Choice B reason: Defining the problem is crucial as it sets the stage for all subsequent steps in the Quality Management process. It ensures that everyone understands what the issue is and agrees on its importance.
Choice C reason: Measuring the problem is necessary to understand its extent and impact, but it comes after the problem has been defined and before solutions are considered.
Choice D reason: Solving the root cause is the ultimate goal, but it is a later step that follows defining, analyzing, and measuring the problem.
Correct Answer is B
Explanation
Choice A reason: Non-profit organizations can have paid salaried employees. Being a non-profit does not mean the organization cannot compensate its staff. The employees are typically paid market-competitive wages for their work.
Choice B reason: This is the correct answer. Non-profit organizations are generally exempt from paying taxes. However, they are required to provide certain community services as part of their non-profit mission, which often includes various forms of public support and assistance[^20^].
Choice C reason: Non-profit organizations generally cannot refuse services to clients based on their inability to pay, especially if they are providing essential services. This is because non-profits are often funded to serve those in need regardless of their financial situation?.
Choice D reason: Non-profit organizations do not pay dividends to stockholders. Any profits made by a non-profit are reinvested back into the organization to further its mission, rather than being distributed to individuals or shareholders.
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