Parents enter the emergency department with their 5-year-old child, crying and holding his stomach The parents are visibly distressed.
What is an example of false reassurance in this scenario?

Working.

The working phase of the therapeutic relationship is when the nurse and client work together to develop and implement strategies to achieve the client’s goals.

In this case, the goal is to reduce weight, so the nurse and client are working on strategies to achieve that goal.

Choice A is not an answer because the pre-interaction phase occurs before the nurse and client meet and involves the nurse preparing for the first interaction with the client.

Choice B is not an answer because the orientation phase is when the nurse and client get to know each other and establish trust and rapport.

Choice D is not an answer because the termination phase occurs when the therapeutic relationship ends and involves evaluating progress and planning for future care.

This is an example of restating.

Restating is a therapeutic communication technique where the nurse repeats what the client has said in their own words to show that they are listening and to clarify the client’s message.

Choice A is incorrect because establishing trust involves building a relationship with the client and is not demonstrated in this example.

Choice B is incorrect because using silence involves allowing for pauses in the conversation to give the client time to think and reflect, which is not demonstrated in this example.

Choice D is incorrect because reassuring involves providing comfort and support to the client, which is not demonstrated in this example.