A nurse manager has recently become aware of a conflict between the pharmacy and the staff nurses regarding sending and receiving medications. Which of the following actions should the nurse take first to resolve the conflict?

Evaluate the results.

Identify the problem.

Brainstorm solutions.

Implement a resolution.

Answer and Explanation

The Correct Answer is B

A. Evaluate the results: Evaluation is necessary but comes after identifying the problem and implementing a resolution.
B. Identify the problem: Identifying the root cause of the conflict is essential before any effective solutions can be developed and implemented.
C. Brainstorm solutions: Brainstorming is useful but should occur after clearly defining the problem to ensure relevant solutions are proposed.
D. Implement a resolution: Implementing a resolution without first understanding the problem may not address the underlying issues and could lead to ineffective or temporary fixes.

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Correct Answer is A

Explanation

A. Review the correct procedure with staff members who use the mechanical lifts incorrectly: Reviewing and reinforcing proper use of equipment is a direct and practical approach to improving safety and reducing injuries.
B. Remind employees who sustain back injuries that they are solely responsible for their actions: Placing sole responsibility on employees ignores potential systemic issues and does not address the root cause of the problem.
C. Compile Wikipedia articles to develop a revised procedure to operate mechanical lifts: Using Wikipedia as a source for developing procedures is inappropriate; reliable, evidence-based sources should be used for developing safety procedures.
D. File a grievance about inadequate funding and an unsafe work environment: While addressing funding and safety concerns is important, the immediate step should be to address procedural and equipment issues directly related to the injuries.

A. Progress through the workday without a plan. B. Put off important tasks until they feel motivated to start them. C. Only accept projects that exactly fit their specifications. D. Decline requests that are not in alignment with their priorities.

Correct Answer is D

Explanation

A. Progress through the workday without a plan: Working without a plan can lead to inefficient use of time and missed priorities, making it difficult to manage tasks effectively.
B. Put off important tasks until they feel motivated to start them: Procrastination can lead to delays and increased stress, affecting overall productivity and management effectiveness.
C. Only accept projects that exactly fit their specifications: Limiting acceptance to projects that fit exactly within specifications may hinder flexibility and the ability to address broader needs or priorities.
D. Decline requests that are not in alignment with their priorities: Prioritizing tasks and declining requests that do not align with current priorities helps manage time effectively and ensures focus on the most important tasks.

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A nurse manager has recently become aware of a conflict between the pharmacy and the staff nurses regarding sending and receiving medications. Which of the following actions should the nurse take first to resolve the conflict?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

During a review of back injuries, a unit manager discovers a large number of injuries are occurring in spite of mechanical lifts being used. Furthermore, it is determined that some lifts are outdated. In establishing a quality improvement plan, the unit manager should:

Correct Answer is A

Explanation

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Correct Answer is D

Explanation

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