A nurse is working with two assistive personnel (AP). The nurse notes that one of the APs has been taking long breaks and making personal phone calls. Which of the following statements should the nurse make to resolve this conﬂict?

"Several staﬀ members have commented that you don't do your fair share of the work."

"You have been very inconsiderate of others by not completing your share of the work."

"If you don't do your share of the work, I will have to inform the nurse manager."

"I need to talk to you about unit expectations regarding the timely completion of tasks."

Answer and Explanation

The Correct Answer is D

The nurse should make the statement "I need to talk to you about unit expectations regarding timely completion of tasks" to resolve the conﬂict with the AP who has been taking long breaks and making personal phone calls. This statement is assertive and focuses on the issue at hand without blaming or attacking the AP. It also opens up a dialogue between the nurse and the AP to discuss the issue and find a resolution.

The other statements are not eﬀective in resolving the conﬂict. Statements such as "Several staﬀ members have commented that you don't do your fair share of the work" [a] and "You have been very inconsiderate of others by not completing your share of the work" [b] are accusatory and may make the AP defensive.

Threatening to inform the nurse manager [c] may also escalate the conﬂict and is not a constructive way to address the issue.

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Correct Answer is A

Explanation

If an assistive personnel (AP) refuses to take a specimen to the laboratory, the nurse should first discuss the incident with the AP. This allows the nurse to understand the reasons for the refusal and to address any concerns or issues that may have led to the refusal.

Option B may be necessary at some point, but it should not be the first response.
Option C may also be necessary to ensure that the specimen is delivered to the laboratory in a timely manner, but it does not address the underlying issue.
Option D may also be necessary at some point, but it should not be the first response.

A. Address the situation as soon as possible. B. Use aggressive communication skills. C. Foster closed communication. D. Assist the provider in identifying alternative solutions.

Correct Answer is ["A","D"]

Explanation

Addressing the situation as soon as possible [a] and assisting the provider in identifying alternative solutions [d] are actions that display conﬂict resolution. Conﬂict resolution involves finding a peaceful and mutually acceptable solution to a disagreement or dispute. By addressing the situation promptly and helping the provider to identify alternative solutions, the charge nurse can facilitate communication and collaboration between the provider and the staﬀ nurse and help to resolve the conﬂict.

The other options do not display conﬂict resolution. Using aggressive communication skills [b] can escalate the conﬂict and make it more difficult to find a resolution. Fostering closed communication [c] can also hinder the resolution of the conﬂict by preventing open and honest dialogue between the parties involved.

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A nurse is working with two assistive personnel (AP). The nurse notes that one of the APs has been taking long breaks and making personal phone calls. Which of the following statements should the nurse make to resolve this conﬂict?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A nurse asks an assistive personnel (AP) to take a specimen to the laboratory, and the AP refuses. Which of the following actions should the nurse take?

Correct Answer is A

Explanation

A charge nurse overhears a provider speaking to a staﬀ nurse in anger concerning incorrect supplies that are available. Which of the following actions by the charge nurse displays conﬂict resolution?

Correct Answer is ["A","D"]

Explanation

A ﬂoat nurse is given a client assignment that requires the use of unfamiliar skills and techniques. Which of the following actions should the nurse take?

Focuses on the day-to-day operations of the unit.

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