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A nurse educator teaches a staff nurse how to say no effectively. Which statement, if made by the staff nurse, indicates an understanding of the instructions?

"I should briefly state my reason for saying no and suggest a possible solution."

"It is important to provide a detailed excuse that is logical."

"My rights will be protected if I project my voice and give several excuses."

"If I seem hesitant and avoid eye contact, saying no is believable."

Answer and Explanation

The Correct Answer is A

A. Briefly stating a reason and suggesting a solution is an effective and assertive way to say no.

B. Providing a detailed excuse is unnecessary and can be seen as over-explaining.

C. Projecting the voice and giving several excuses can come off as defensive and unassertive.

D. Hesitation and avoiding eye contact undermine the effectiveness of saying no.

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Correct Answer is C

Explanation

A. Using the patient's daughter might introduce errors or misunderstandings and is not a professional approach for obtaining accurate health information.

B. A bilingual friend is not a professional interpreter and might not maintain confidentiality or provide accurate translations.

C. Requesting a Spanish-speaking medical interpreter ensures that the communication is accurate, professional, and confidential, which is crucial for obtaining a health history.

D. Nonverbal communication and drawings are insufficient for comprehensive health history and might not convey complex medical information.

A. Show respect for a client who is making decisions about treatment. B. Convey empathy for a client who voices painful emotions. C. Interrupt a client when they are verbalizing feelings of worthlessness. D. Speak to a client using clear and simple words and phrases. E. Cross both arms across the chest when speaking with an angry client.

Correct Answer is ["A","B","D"]

Explanation

A. Showing respect for a client’s treatment decisions supports their autonomy and fosters a positive communication environment.

B. Conveying empathy acknowledges the client’s emotions and builds a supportive relationship.

C. Interrupting a client who is expressing feelings can hinder effective communication and is not respectful.

D. Using clear and simple language ensures the client understands the information being shared.

E. Crossing arms can be perceived as a defensive or closed-off posture, which can escalate conflict.

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A nurse educator teaches a staff nurse how to say no effectively. Which statement, if made by the staff nurse, indicates an understanding of the instructions?

Nursing Test Bank

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