A charge nurse overhears a provider speaking to a staﬀ nurse in anger concerning incorrect supplies that are available. Which of the following actions by the charge nurse displays conﬂict resolution?

Address the situation as soon as possible.

Use aggressive communication skills.

Foster closed communication.

Assist the provider in identifying alternative solutions.

Answer and Explanation

Correct Answer : A,D

Addressing the situation as soon as possible [a] and assisting the provider in identifying alternative solutions [d] are actions that display conﬂict resolution. Conﬂict resolution involves finding a peaceful and mutually acceptable solution to a disagreement or dispute. By addressing the situation promptly and helping the provider to identify alternative solutions, the charge nurse can facilitate communication and collaboration between the provider and the staﬀ nurse and help to resolve the conﬂict.

The other options do not display conﬂict resolution. Using aggressive communication skills [b] can escalate the conﬂict and make it more difficult to find a resolution. Fostering closed communication [c] can also hinder the resolution of the conﬂict by preventing open and honest dialogue between the parties involved.

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Correct Answer is A

Explanation

The nurse should give the statement "I will notify the charge nurse of your request to have only male staﬀ members assigned to care for you." This response shows that the nurse is respecting the client's wishes and taking appropriate action to address their concerns.
Option B is incorrect because it is not within the nurse's scope of practice to arrange for a specific AP to provide care.
Option C is incorrect because it does not address the client's concerns or wishes.
Option D is incorrect because it may be perceived as confrontational and does not address the client's concerns in a respectful and professional manner.

A. Encourage the nurse to verbalize the reasons for resistance to the change. B. Ignore the resistance and allow peer pressure to facilitate a change in the nurse's behavior. C. Explain the importance and rationale of implementing the new policy to the nurse. D. Indicate that there will be disciplinary consequences if the nurse does not implement the new policy.

Correct Answer is A

Explanation

If a nurse manager notices that a nurse who has a history of being resistant to change is not delivering care according to a new policy, the appropriate action for the nurse manager to take is to encourage the nurse to verbalize the reasons for their resistance to the change. This will allow the nurse manager to understand the nurse's concerns and work with them to address any issues and facilitate their acceptance of the new policy.
Option B is incorrect because ignoring the resistance and allowing peer pressure to facilitate a change in the nurse's behavior is not an eﬀective or respectful way to address the issue.
Option C is incorrect because explaining the importance and rationale of implementing the new policy to the nurse may be necessary, but it should not be the first action taken.
Option D is incorrect because indicating that there will be disciplinary consequences if the nurse does not implement the new policy may be necessary, but it should not be the first action taken.

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A charge nurse overhears a provider speaking to a staﬀ nurse in anger concerning incorrect supplies that are available. Which of the following actions by the charge nurse displays conﬂict resolution?

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Naxlex Comprehensive Predictor Exams

A male client tells the nurse that he does not want the female assistive personnel (AP) involved in his care. Which of the following statements should the nurse give?

Correct Answer is A

Explanation

A medical-surgical unit has implemented a policy change. The nurse manager has noticed that one of the nurses, who has a history of being resistant to change, is not delivering care according to the new policy. Which of the following actions should the nurse manager take?

Correct Answer is A

Explanation

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