A charge nurse overhears a provider speaking to a staﬀ nurse in anger concerning incorrect supplies that are available. Which of the following actions by the charge nurse displays conﬂict resolution?

Address the situation as soon as possible.

Use aggressive communication skills.

Foster closed communication.

Assist the provider in identifying alternative solutions.

Answer and Explanation

Correct Answer : A,D

Addressing the situation as soon as possible [a] and assisting the provider in identifying alternative solutions [d] are actions that display conﬂict resolution. Conﬂict resolution involves finding a peaceful and mutually acceptable solution to a disagreement or dispute. By addressing the situation promptly and helping the provider to identify alternative solutions, the charge nurse can facilitate communication and collaboration between the provider and the staﬀ nurse and help to resolve the conﬂict.

The other options do not display conﬂict resolution. Using aggressive communication skills [b] can escalate the conﬂict and make it more difficult to find a resolution. Fostering closed communication [c] can also hinder the resolution of the conﬂict by preventing open and honest dialogue between the parties involved.

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Correct Answer is A

Explanation

The nurse should give the statement "I will notify the charge nurse of your request to have only male staﬀ members assigned to care for you." This response shows that the nurse is respecting the client's wishes and taking appropriate action to address their concerns.
Option B is incorrect because it is not within the nurse's scope of practice to arrange for a specific AP to provide care.
Option C is incorrect because it does not address the client's concerns or wishes.
Option D is incorrect because it may be perceived as confrontational and does not address the client's concerns in a respectful and professional manner.

A. Organ donation. B. Disclosure of personal health care information. C. Durable Power of attorney for health care. D. Enteral feeding tubes.

Correct Answer is ["A","B","C","E"]

Explanation

When reinforcing teaching with a client about advance directives, the nurse should include topics such as organ donation [a], disclosure of personal health care information [b], durable power of attorney for health care [c], and cardiopulmonary resuscitation [e]. Advance directives are legal documents that allow individuals to communicate their wishes about medical treatment and end-of-life care in the event that they are unable to make decisions for themselves. These topics are all important components of advance directives and should be discussed with the client.

Enteral feeding tubes [d] are not a topic that is typically included in discussions about advance directives. While enteral feeding may be a component of end-of-life care, it is not a specific topic that is addressed in advance directives.

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A charge nurse overhears a provider speaking to a staﬀ nurse in anger concerning incorrect supplies that are available. Which of the following actions by the charge nurse displays conﬂict resolution?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A male client tells the nurse that he does not want the female assistive personnel (AP) involved in his care. Which of the following statements should the nurse give?

Correct Answer is A

Explanation

A nurse is reinforcing teaching with a client about advance directives. Which of the following topics should the nurse include? (Select all that apply.)

Correct Answer is ["A","B","C","E"]

Explanation

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