When communicating with an angry patient; the nurse must first:
Identify emotions
Listen actively
Explore options
Offer positive comments
The Correct Answer is A
Choice A rationale: This is an important step but it comes second after actively listening to the patient. Understanding the underlying emotions allows the nurse to respond appropriately and address the patient's concerns effectively. By identifying the emotions, the nurse can establish a foundation for constructive communication and work towards resolving the source of anger.
Choice B rationale: Listening actively is an important component of effective communication and it entails paying attention to the client's verbal and non-verbal cues. This shows empathy and an interest in the patient’s concerns.
Choice C rationale: Exploring options is relevant, but it is a subsequent step in the communication process after active listening and identifying emotions.
Choice D rationale: this is inappropriate especially when dealing with an angry patient as it may sound patronizing, insincere, and dismissive.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is {"dropdown-group-1":"C"}
Explanation
Antipsychotics are used in the management of patients with psychotic disorders such as schizophrenia, schizoaffective disorder, and delusional disorder. They include drugs such as olanzapine, clozapine, quetiapine, and risperidone.
Correct Answer is ["0.4ml"]
Explanation
To answer the above question we will use the formula:
Dose (ml)= ordered dose (mg)/ Concentration (mg/ml)
= 2mg/5mg/ml
= 0.4 ml
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