What is the most important approach that a nurse manager can take with an emotionally troubled employee?
Act as a counselor for the employee.
Adjust the employee's work schedule to decrease stress.
Adjust the standard of care to assist the employee.
Assist the employee in obtaining professional help.
The Correct Answer is D
Choice A reason: Acting as a counselor for the employee is not advisable because nurse managers are not typically trained as therapists, and it could blur professional boundaries.
Choice B reason: While adjusting the employee's work schedule can decrease stress, it does not address the underlying emotional issues the employee may be facing.
Choice C reason: Adjusting the standard of care to assist the employee could compromise patient care and is not within the best practices of nursing management.
Choice D reason: Assisting the employee in obtaining professional help is the most appropriate action. It ensures the employee receives the specialized care they need while maintaining professional boundaries and standards of care.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
Choice A reason: The term "never events" or "sentinel events" refers to serious, preventable, and costly medical errors that should never occur. Leaving surgical instruments or sponges in patients and operating on the wrong limbs fall under this category because they are clear indicators of serious systemic problems within a healthcare setting.
Choice B reason: "Medically sensitive events" is not a standard term used in healthcare for these types of incidents. Therefore, this choice is incorrect.
Choice C reason: While nurse-sensitive events are a valid category, they typically refer to outcomes that are directly related to nursing care, such as patient falls or infections, rather than surgical errors.
Choice D reason: "Operating team performance errors" could be considered a broader category that might include these incidents, but it is not the specific term used to describe such critical events in the medical field.
Correct Answer is D
Explanation
Choice A reason: Accreditation standards are typically external factors set by accrediting bodies that healthcare organizations must meet to ensure quality and safety. These standards influence staffing indirectly by setting the benchmarks for care that staff must achieve, but they are not considered internal factors.
Choice B reason: State regulations are external factors imposed by government bodies. They can dictate staffing ratios, qualifications, and other requirements that healthcare organizations must follow. Like accreditation standards, they influence staffing but are not internal to the organization.
Choice C reason: The availability of agency staff is an external resource that healthcare organizations can utilize to fill staffing gaps. While their use affects the internal staffing levels, the pool of agency staff and the decision to use them are external to the organization's internal workforce management.
Choice D reason: Patient acuity refers to the level of care and attention required by patients based on the severity of their conditions. It is an internal factor because it directly impacts the number and type of staff needed on a given day or shift within the healthcare organization. Higher acuity patients will require more intensive care and more specialized staff, thus impacting staffing decisions and allocations internally.
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