The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

"I should always be silent when colleagues are angry."

"Anger may be caused by frustration or fear of loss of control."

"I am always supposed to feel uncomfortable when dealing with an angry colleague."

"It is important to consider your colleague's point of view."

Answer and Explanation

Correct Answer : A,C

A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.

B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.

C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.

D. Considering a colleague’s point of view is important for effective conflict resolution and communication.

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Correct Answer is A

Explanation

A. The "A" in the CARE method stands for Assume, which involves clearly stating what you want the other person to do.

B. This statement expresses personal feelings but does not make a clear request or expectation.

C. This statement explains benefits rather than directly requesting a specific action.

D. This describes the problem but does not offer a solution or request specific behavior.

A. “What do you think about the accuracy of my assessments?” B. “I still feel incompetent but would like some feedback.” C. “I would like to know my strengths and weaknesses.” D. “How do you think I am doing?”

Correct Answer is A

Explanation

A. “What do you think about the accuracy of my assessments?”
This request is specific and focused on a particular aspect of the nurse’s performance. Asking for feedback on the accuracy of assessments helps the new nurse receive actionable information that can improve their skills and knowledge.

B. “I still feel incompetent but would like some feedback.”
This request is vague and focuses on the nurse’s personal feelings of incompetence rather than specific aspects of performance. It is not as effective for obtaining constructive feedback.

C. “I would like to know my strengths and weaknesses.”
While this request is more structured than B, it is still somewhat broad. Effective feedback typically focuses on specific areas rather than general strengths and weaknesses.

D. “How do you think I am doing?”
This request is too broad and lacks specificity. It may result in vague or general feedback rather than detailed, actionable insights.

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The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

Which of the following statements made by the nurse best represents the "A" in the CARE confrontation?

Correct Answer is A

Explanation

A new nurse wants feedback from the other more experienced nurses on the unit. Which request for feedback, if made by the new nurse, would be most appropriate?

Correct Answer is A

Explanation

Which are known causes of workplace stress for nurses? (Select all that apply.)

Four nurses are working as a group to develop a new policy related to personal requests for scheduling. One nurse is quiet and rarely adds to the group discussion. Which action by the other staff nurses is best?

A nurse is preparing to review discharge instructions with a client who reports having hearing loss. Which of the following actions should the nurse plan to take?

Which change indicates to the nurse that a patient is responding favorably to using imagery?

A nurse is preparing a presentation on heart health at a community center for a group of clients. Which of the following actions should the nurse take to facilitate learning?

A new graduate nurse feels that the staff nurses are not empathetic and do not provide reassurance or positive feedback. Which action by the graduate nurse is appropriate?

The nurse is interviewing a Native American client. It is most important for the nurse to take which action?

Which of the following is a common American value that interferes with the nurse’s recognition and appreciation of healthcare beliefs and behaviors of diverse cultures?