The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

"I should always be silent when colleagues are angry."

"Anger may be caused by frustration or fear of loss of control."

"I am always supposed to feel uncomfortable when dealing with an angry colleague."

"It is important to consider your colleague's point of view."

Answer and Explanation

Correct Answer : A,C

A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.

B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.

C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.

D. Considering a colleague’s point of view is important for effective conflict resolution and communication.

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Correct Answer is B

Explanation

A. This question does not align with the FICA tool and avoids addressing spiritual concerns.

B. This question is appropriate and aligns with the "C" (Care) in the FICA tool, focusing on addressing the patient's spiritual needs.

C. This question is inappropriate and can be offensive and judgmental.

D. This question assumes a role that the nurse may not be qualified to fulfill and does not align with the FICA tool.

A. Provide a detailed explanation to introduce the rationale for the questions. B. Offer the patient options and tell the patient which option is preferred. C. Ask three to five questions at a time, and then allow the patient to answer. D. Use questions that are worded clearly with words the patient understands. E. Avoid asking a patient "why" by rephrasing the question if possible.

Correct Answer is ["A","B","C"]

Explanation

A. Providing a detailed explanation for questions can overwhelm the patient and detract from the main point of the question.

B. Offering options and telling the patient which one to choose can limit the patient’s autonomy and input.

C. Asking multiple questions at once can confuse the patient and make it difficult for them to provide clear answers.

D. Using clear, simple questions is essential for effective communication and should be used rather than avoided.

E. Avoiding "why" questions helps prevent the patient from feeling defensive, so this technique should be used rather than avoided.

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The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

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Naxlex Comprehensive Predictor Exams

The nurse is taking a spiritual history from a patient with a terminal illness. Using the FICA tool, which question(s), if asked by the nurse, would be appropriate?

Correct Answer is B

Explanation

Which three technique(s) should be AVOIDED when the nurse questions patients? (Select all that apply.)

Correct Answer is ["A","B","C"]

Explanation

According to the recommended video clip by the NCSBN, appropriate self-disclosure is a part of maintaining professional boundaries. Appropriate self-disclosure includes the following:

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