The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

"I should always be silent when colleagues are angry."

"Anger may be caused by frustration or fear of loss of control."

"I am always supposed to feel uncomfortable when dealing with an angry colleague."

"It is important to consider your colleague's point of view."

Answer and Explanation

Correct Answer : A,C

A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.

B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.

C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.

D. Considering a colleague’s point of view is important for effective conflict resolution and communication.

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Correct Answer is A

Explanation

A. The nurse's response offers false reassurance, which can minimize the client's feelings and concerns without addressing the underlying issue.

B. The response does not express sympathy; it instead aims to reassure without empathy.

C. The response is not passive; it actively tries to reassure the client, albeit ineffectively.

D. The response does not show disapproval; it attempts to comfort.

A. The LPN/LVN compares self-performance to how other nurses are performing. B. The LPN/LVN is not concerned about how the nurse is evaluating performance. C. The LPN/LVN focuses on the actual tasks rather than thinking about self-performance. D. The LPN/LVN blames external factors if performance is inadequate or poor.

Correct Answer is A

Explanation

A. Comparing self-performance to others indicates high evaluation anxiety as it reflects self-doubt and insecurity about one's performance.

B. Not being concerned about evaluation performance indicates a lack of anxiety rather than high anxiety.

C. Focusing on tasks rather than self-performance shows a practical approach rather than high anxiety.

D. Blaming external factors is a sign of avoiding responsibility, but it may not directly reflect high evaluation anxiety.

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The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A nurse is caring for a client who states, "I have got to get out of this hospital! They have found my address and are coming for my family!" The nurse responds, "Don't worry, no one will harm your family." Which of the following types of communication breakdown does this response represent?

Correct Answer is A

Explanation

The nurse evaluates care provided by a licensed practical/vocational nurse (LPN/LVN). The nurse determines that the LPN/LVN has high evaluation anxiety if which is observed?

Correct Answer is A

Explanation

The nurse prepares to obtain a health history from a hospitalized patient. Which action by the nurse is appropriate?

A new nurse who is anxious about an upcoming evaluation with the nurse manager asks a mentor for advice. Which approach should the mentor recommend to control evaluation anxiety?

According to Riley, which of the following best describes the generation comprising of 55% of Western society's workforce, characterized by idealism, workaholism, whose strength can be assisting with consensus building and mentoring?

A nurse is preparing an in-service about communication for a group of staff nurses. Which of the following information should the nurse include when discussing the electronic mode of communication?

The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

The nurse questions a patient with hypertension before developing a teaching plan. Which question, if asked by the nurse, is most appropriate?

Which of the following statements made by the nurse best represents the "A" in the CARE confrontation?

Four nurses are working as a group to develop a new policy related to personal requests for scheduling. One nurse is quiet and rarely adds to the group discussion. Which action by the other staff nurses is best?