The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply
"I should always be silent when colleagues are angry."
"Anger may be caused by frustration or fear of loss of control."
"I am always supposed to feel uncomfortable when dealing with an angry colleague."
"It is important to consider your colleague's point of view."
Correct Answer : A,C
A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.
B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.
C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.
D. Considering a colleague’s point of view is important for effective conflict resolution and communication.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
A. Explain positive consequences of using appropriate language.
This approach comes later, after the issue has been addressed. The initial step is to directly address the behavior.
B. Ask the client to avoid using offensive language.
The first step in a respectful confrontation is to directly address the behavior by asking the client to change it, focusing on the immediate behavior without judgment.
C. Tell the client that offensive language is a problem.
This is not the first step; it is important to address the behavior directly rather than just stating it is a problem.
D. Describe how the offensive language is disrespectful of others.
This step involves more detailed explanation and is a follow-up to asking the client to change their behavior.
Correct Answer is B
Explanation
A. Rule maker focuses on setting guidelines and policies, not necessarily fostering collaboration.
B. Harmonizer works to mediate conflicts and maintain group cohesion, fostering collaboration and cooperation.
C. Encourager supports and praises others, contributing to a positive environment but not necessarily focusing on collaboration.
D. Compromiser helps resolve conflicts through mutual concessions but does not primarily focus on fostering collaboration.
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