The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

"I should always be silent when colleagues are angry."

"Anger may be caused by frustration or fear of loss of control."

"I am always supposed to feel uncomfortable when dealing with an angry colleague."

"It is important to consider your colleague's point of view."

Answer and Explanation

Correct Answer : A,C

A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.

B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.

C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.

D. Considering a colleague’s point of view is important for effective conflict resolution and communication.

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Correct Answer is A

Explanation

A. Verbal abuse is unacceptable and should be addressed to ensure a respectful and supportive work environment.

B. This response does not acknowledge the inappropriateness of the staff nurses’ behavior.

C. Minimizing the behavior as unintentional does not address the issue of verbal abuse.

D. Jokes at the expense of others are not acceptable, and attributing the behavior to stress dismisses the impact of verbal abuse.

A. Closed-Ended Questioning B. Empathizing C. Focusing D. Summarizing

Correct Answer is C

Explanation

A. Closed-ended questioning involves yes/no or brief answers, which is not the case here.

B. Empathizing would involve expressing understanding of the client's feelings rather than asking for more information.

C. Focusing directs the conversation to a specific topic or concern, which the nurse does by asking about the client's specific concerns.

D. Summarizing involves reviewing and organizing information, which is not happening here.

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The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A student nurse is not able to start an IV after two attempts. Two staff nurses laugh and call the student nurse "stupid." The student nurse reports the staff nurses' behavior to the charge nurse. Which response by the charge nurse is best?

Correct Answer is A

Explanation

Correct Answer is C

Explanation

Which three technique(s) should be AVOIDED when the nurse questions patients? (Select all that apply.)

The home care nurse visits a mother and her newborn 2 days after discharge from the hospital. The mother states, "My baby cries all the time. I must not be a very good mother." Which response by the nurse is nontherapeutic?

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A nurse is discussing types of communication styles with a group of staff nurses. Which of the following information should the nurse include?

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