The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

"I should always be silent when colleagues are angry."

"Anger may be caused by frustration or fear of loss of control."

"I am always supposed to feel uncomfortable when dealing with an angry colleague."

"It is important to consider your colleague's point of view."

Answer and Explanation

Correct Answer : A,C

A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.

B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.

C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.

D. Considering a colleague’s point of view is important for effective conflict resolution and communication.

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Correct Answer is B

Explanation

A. Requesting a transfer does not address communication skills or assertiveness; it’s a change in work environment rather than a strategy for improving communication.

B. Identifying and addressing irrational beliefs helps the nurse understand and overcome barriers to effective, assertive, and caring communication.

C. Delegating tasks might help manage workload but does not directly address issues of communication and assertiveness.

D. A passive communication style is not effective for responsible, assertive, and caring interactions with patients.

A. Allow additional time for the staff nurse to respond to a question or idea. B. Replace the staff nurse with a nurse who is more outgoing and confident. C. Refer the staff nurse to a counselor for self-esteem-building exercises. D. Notify the nurse manager about the lack of participation of the staff nurse.

Correct Answer is A

Explanation

A. Allowing additional time for the staff nurse to respond encourages participation and ensures that all voices are heard in the discussion.

B. Replacing the staff nurse would be dismissive and counterproductive, rather than encouraging involvement.

C. Referring the staff nurse for self-esteem exercises is unnecessary and inappropriate for addressing participation in a group setting.

D. Notifying the nurse manager is premature; first, try to address the issue within the group before escalating it.

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The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

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Naxlex Comprehensive Predictor Exams

A nurse is concerned that their quality of care is diminishing due to stressful work demands. Which of the following recommendations made by the manager may help the nurse develop responsible, assertive, and caring communication?

Correct Answer is B

Explanation

Four nurses are working as a group to develop a new policy related to personal requests for scheduling. One nurse is quiet and rarely adds to the group discussion. Which action by the other staff nurses is best?

Correct Answer is A

Explanation

The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction? Select all that apply

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