The nurse manager plans a series of staff development workshops for charge nurses to help them deal with conflicts. The first workshop introduces the four stages of conflict, which are:

Frustration, conceptualization, action, and outcomes.

Frustration, competition, negotiation, and action.

Frustration, cooperation, collaboration, and action outcomes.

Frustration, conceptualization, negotiation, and action.

Answer and Explanation

The Correct Answer is D

Choice A reason: The term 'action' typically comes after 'conceptualization' and 'negotiation' in the conflict resolution process, as actions are taken based on the plans made during these stages. Therefore, this sequence is not accurate.

Choice B reason: While 'competition' can be a part of conflict, it is not typically described as a stage in the conflict resolution process. The stages focus more on the internal and interactive processes of resolving conflict.

Choice C reason: 'Cooperation' and 'collaboration' are goals of the conflict resolution process, not stages. They are the desired outcomes after successful negotiation and action.

Choice D reason: This choice accurately reflects the stages of conflict resolution. 'Frustration' is often the initial emotional response to conflict. 'Conceptualization' involves understanding the conflict and the perspectives involved. 'Negotiation' is the process of discussing and coming to an agreement. 'Action' is the implementation of the agreed-upon solutions.

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Correct Answer is C

Explanation

Choice A reason: This choice suggests a negative view of human nature that is not constructive for conflict resolution. It is not typically the role of a mediator to assume that people are inherently difficult.

Choice B reason: The goal of conflict resolution is not to eliminate team members but to find ways to work together effectively. This choice does not reflect a healthy approach to resolving team conflicts.

Choice C reason: This choice recognizes the importance of having clear agreements or protocols in place to guide team members in resolving conflicts. Without such agreements, there is a risk of inconsistency and further conflict, making this the most appropriate answer.

Choice D reason: While it is true that people may seek agreements, this choice does not directly address the issue of conflict resolution within a team. It is more about the desire for harmony rather than a method for resolving conflicts.

A. Responsibility. B. Legal authority. C. Accountability. D. Supervision.

Correct Answer is D

Explanation

Choice A reason: Responsibility refers to the obligation to perform duties and tasks, but it does not imply the transfer of activities to another individual.

Choice B reason: Legal authority pertains to the power granted by law to perform certain actions, which is not specific to the delegation of tasks.

Choice C reason: Accountability is the obligation to report, explain, and be answerable for resulting consequences, not the act of transferring tasks.

Choice D reason: Supervision is the correct term as it involves overseeing the performance of tasks by another individual, ensuring that they are carried out correctly and safely.

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The nurse manager plans a series of staff development workshops for charge nurses to help them deal with conflicts. The first workshop introduces the four stages of conflict, which are:

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Naxlex Comprehensive Predictor Exams

A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts. It is important to have agreements about how team members will work together because:

Correct Answer is C

Explanation

What is the appropriate term for the ability to transfer selected nursing activities in a given situation to a competent individual?

Correct Answer is D

Explanation

The nurse case manager is working with a client admitted for end-stage renal disease. The case managers major goal concerning the patient during this hospitalization is?

A nurse enters a room and finds the client lying on the floor. Which of the following actions should the nurse take first?

To reduce the incidence of falls in a skilled nursing unit, the nurse manager contacts the risk manager. Risk management is a process that attempts to identify potential hazards and:

The nurse manager on a unit wants to evaluate patient satisfaction. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the:

The chief nursing officer understands that clinical incompetence is best prevented by: