The nurse manager analyzes the data from the client satisfaction surveys. What can a nurse manager do to strengthen client satisfaction?

Post comparisons of client satisfaction scores with those of other units on a monthly basis.

Involve the staff in resolving client issues quickly and effectively.

Ask clients with complaints about services to place them in a written format.

Ensure that staff apologize to clients only when it was their fault.

Answer and Explanation

The Correct Answer is B

Choice A reason: Posting comparisons of client satisfaction scores can be motivating for the staff, but it may also create unnecessary competition and stress, which could negatively impact client care and satisfaction.

Choice B reason: Involving staff in resolving client issues quickly and effectively can directly improve client satisfaction. It demonstrates a commitment to addressing concerns and improving the client experience.

Choice C reason: Asking clients to put complaints in writing can be part of a formal grievance process, but it may not strengthen client satisfaction as it could be perceived as bureaucratic and unresponsive.

Choice D reason: Ensuring that staff apologize only when it is their fault does not foster a culture of accountability and service recovery, which are important for client satisfaction. Apologies can be powerful in healing and restoring client trust, even if the staff is not at fault.

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Correct Answer is C

Explanation

Choice A reason: While the unit's philosophy should align with the organization's overall philosophy, it should not merely replicate it but rather adapt it to the specific context of the unit.

Choice B reason: Identifying the clients that will be served is important for service planning but is not the sole component of a unit's philosophy.

Choice C reason: The philosophy should encapsulate the unit's culture and values, guiding the approach to care and decision-making within the unit.

Choice D reason: Although the nursing manager plays a crucial role in developing the philosophy, it should be a collaborative process involving input from the entire unit team.

A. Call the provider. B. Check vital signs. C. Notify risk management. D. Complete an incident report. E. Instruct the client to remain in bed until further notice.

Correct Answer is B,E,A,C,D

Explanation

Choice A reason: Calling the provider is important but not the first step in response to a severe weather code. The immediate safety and assessment of the client take precedence.

Choice B reason: Checking vital signs is the first step in assessing the client’s current health status and determining the need for immediate interventions during severe weather conditions.

Choice C reason: Notifying risk management is a subsequent step after initial client assessment and ensuring safety, as they will coordinate the broader institutional response to the severe weather event.

Choice D reason: Completing an incident report is one of the final steps after managing the immediate risks and communicating with the necessary parties, to document the event and the response taken.

Choice E reason: Instructing the client to remain in bed until further notice is a critical early step to ensure the client’s safety, especially if there is a risk of injury from the severe weather conditions.

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The nurse manager analyzes the data from the client satisfaction surveys. What can a nurse manager do to strengthen client satisfaction?

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Naxlex Comprehensive Predictor Exams

In opening a new dialysis unit, the nurse manager has to develop a philosophy for the unit. This philosophy needs to:

Correct Answer is C

Explanation

A nurse discovers that a client has a severe weather code activated. What is the appropriate sequence of steps that the nurse should take using the following actions? (Put the actions in the correct order.)

Correct Answer is B,E,A,C,D

Explanation

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