The ED staff members are concerned that working long hours without rest puts patient safety at risk. One staff member decides that she will risk her job and become a whistleblower. Whistleblowing is an appropriate recourse when management:

Choice A reason: A compatible relationship between formal and informal leaders is unlikely to lead to decreased productivity due to redundancy. Instead, it can streamline processes and improve efficiency.

Choice B reason: When formal and informal leaders work well together, competition for authority and recognition should diminish as roles become clear and collaborative efforts take precedence.

Choice C reason: A compatible relationship between formal and informal leaders typically results in a motivated team. This synergy can foster a positive work environment and encourage team members to work towards common goals.

Choice D reason: Rather than causing role confusion, a compatible relationship between formal and informal leaders should clarify roles and strengthen the manager's control by establishing clear lines of communication and authority.

Choice A reason: While analyzing the cause is an important part of the process, it cannot be effectively done without first having a clear definition of what the problem is.

Choice B reason: Defining the problem is crucial as it sets the stage for all subsequent steps in the Quality Management process. It ensures that everyone understands what the issue is and agrees on its importance.

Choice C reason: Measuring the problem is necessary to understand its extent and impact, but it comes after the problem has been defined and before solutions are considered.

Choice D reason: Solving the root cause is the ultimate goal, but it is a later step that follows defining, analyzing, and measuring the problem.