A nurse intervenes when a client attempts to harm herself on the unit. During the interaction, the client slaps the nurse across the face, as a manager, it is important that you:

Assist with follow-up documentation and offer access to counseling.

Offer the nurse immediate education and training in self-defense.

Encourage the nurse to view the incident as a normal part of care.

Provide access to a lawyer so a formal complaint can be filed.

Answer and Explanation

The Correct Answer is A

Choice A reason: This is the appropriate response as it addresses the immediate need for support and ensures that the incident is properly recorded.

Choice B reason: While education and training in self-defense may be beneficial, it is not the immediate concern following such an incident.

Choice C reason: Encouraging the nurse to view physical assault as a normal part of care is inappropriate and can lead to a harmful work environment.

Choice D reason: Providing access to a lawyer may be necessary if the nurse decides to take legal action, but the initial response should focus on support and documentation.

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Correct Answer is C

Explanation

Choice A reason: Hiring nurses who are not part of the union during a strike may be a strategic decision during labor disputes and does not necessarily constitute a situation warranting whistleblowing.

Choice B reason: Disregarding due process when disciplining a nurse can lead to unfair treatment and legal issues, making it a valid concern for whistleblowing to ensure justice and adherence to policies.

Choice C reason: Delaying responses to provide safe care compromises patient safety and could be a systemic issue that requires whistleblowing to bring attention to and rectify the situation.

Choice D reason: Refusing to bargain in good faith with the elected bargaining agent can disrupt labor relations and may be a serious concern, but it typically involves legal and union intervention before whistleblowing is considered.

A. Try to arrange a compromise where each employee works half of the shift. B. Use your position of power to resolve the conflict. C. Rely on contracted staffing to resolve the issue. D. Meet with both employees at the same time and engage them in the problem-solving process.

Correct Answer is D

Explanation

Choice A reason: Arranging a compromise is a good approach, but it may not be feasible or satisfactory for all parties involved.

Choice B reason: Using a position of power to unilaterally resolve the conflict can create resentment and is not a collaborative solution.

Choice C reason: Relying on contracted staffing avoids addressing the conflict and does not foster a resolution or understanding between the employees.

Choice D reason: Meeting with both employees and engaging them in the problem-solving process is the best method as it encourages communication, understanding, and allows for a mutually agreeable solution to be found.

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A nurse intervenes when a client attempts to harm herself on the unit. During the interaction, the client slaps the nurse across the face, as a manager, it is important that you:

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Naxlex Comprehensive Predictor Exams

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