The client tells the nurse "My biggest problem right now is trying to deal with a divorce. I didn't want a divorce and I still don't. But it's happening anyway!" Which of the following responses by the nurse will convey empathy?

You must be devastated.

Sounds like it has been a difficult time.

When one door closes, another door opens.

I'm so sorry, no wonder you are upset.

Answer and Explanation

The Correct Answer is B

A. You must be devastated. This response presumes the client's feelings, which may or may not be accurate.
B. Sounds like it has been a difficult time. This response acknowledges the client’s feelings and the difficulty of their situation without making assumptions about their emotional state. It shows understanding and support, which are key components of empathetic communication.
C. When one door closes, another door opens. This response can come across as dismissive or minimizing the client's feelings.
D. I'm so sorry, no wonder you are upset. This response combines sympathy and a presumption of the client's feelings, which may not fully convey empathy.

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Correct Answer is D

Explanation

A. Giving information: This is actually a key component of therapeutic communication. It helps clients understand their situation and the care they are receiving, which can empower them and reduce anxiety.
B. Listening attentively: Active listening is fundamental to effective therapeutic communication.
C. Reflecting: Reflecting helps the client to explore their feelings and thoughts.
D. Offering advice: Offering advice can create a barrier because it may come across as judgmental or directive, rather than supportive. It can also undermine the client’s autonomy and ability to make their own decisions. Therapeutic communication focuses on listening, understanding, and reflecting the client’s feelings and experiences.

A. "Why do you think you might have cancer when your diagnosis is a benign condition?" B. "I think that's something you need to discuss further with your doctor." C. "I have reviewed your history and I don't see any reason for you to worry about that." D. "I'm hearing that you are concerned that you could have cancer."

Correct Answer is D

Explanation

A. "Why do you think you might have cancer when your diagnosis is a benign condition?" This response is not therapeutic as it questions the client’s concerns in a dismissive manner and could increase anxiety.
B. "I think that's something you need to discuss further with your doctor." This response deflects the issue to the doctor and does not provide immediate support or acknowledgment of the client's feelings.
C. "I have reviewed your history and I don't see any reason for you to worry about that." This response may minimize the client’s concerns and does not address the client's emotional state effectively.
D. "I'm hearing that you are concerned that you could have cancer."This is the most therapeutic response as it acknowledges the client’s fears and provides an opportunity for further discussion and emotional support.

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The client tells the nurse "My biggest problem right now is trying to deal with a divorce. I didn't want a divorce and I still don't. But it's happening anyway!" Which of the following responses by the nurse will convey empathy?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A nurse is communicating with a client who was just admitted for treatment of a substance use disorder. Which of the following communication techniques should the nurse identify as a barrier to therapeutic communication?

Correct Answer is D

Explanation

A nurse is assisting with the admission of a client who is about to undergo surgery for benign prostatic hypertrophy. The client states, "I don't know what I will do if they discover I have cancer." Which of the following responses should the nurse make?

Correct Answer is D

Explanation

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