During a meeting to resolve staffing issues and tardiness on a unit, the nurse manager invites the staff to each take a turn speaking and asks that everyone listen respectfully and avoids making personal or professional remarks about one another. The nurse manager is utilizing which step in the negotiation process?

A. Advocacy: Advocacy involves representing the interests and needs of individual patients or groups within the healthcare system. While the nurse's actions may indirectly benefit patients by improving care standards, the focus here is on systemic changes rather than individual patient representation. Advocacy often involves lobbying for resources, policy changes, or addressing ethical concerns on behalf of patients, which is not the primary goal of the actions taken in this scenario.
B. Quality improvement: This term best describes the nurse's actions as it focuses on enhancing healthcare practices and patient outcomes through systematic efforts. By identifying the increase in pressure injuries and collaborating with management to implement a new policy, the nurse is actively participating in a quality improvement initiative aimed at reducing risks and improving care protocols in the ICU. This approach reflects a commitment to continuous improvement in patient safety and care standards, aligning with best practices in healthcare.
C. Case Management: Case management primarily involves coordinating care for individual patients, ensuring they receive appropriate services, and managing their healthcare journey. While the nurse may address pressure injuries at the unit level, the actions taken are broader and not confined to individual patient care. Case management emphasizes individualized care plans and resource allocation rather than addressing systemic issues affecting a group of patients in the ICU.
D. Collaboration: Collaboration refers to working together with others, such as colleagues and management, to achieve common goals in patient care. While the nurse did collaborate with the manager to develop and implement the new policy, collaboration alone does not capture the proactive approach taken to address the increase in pressure injuries. It emphasizes teamwork but lacks the focus on systematic quality enhancement that characterizes quality improvement efforts, which aim to implement lasting changes in practices and outcomes.

A. Use many "I's" in the message: Overusing the word "I" can make a message seem self-centered and less engaging. Instead, a balanced approach that highlights accomplishments and skills without excessive focus on oneself is more effective. Using "I" sparingly helps maintain professionalism and keeps the focus on how the nurse's qualifications meet the needs of potential employers.
B. Be sure to remove your address and phone number and replace it with your email because your resume will be on the internet: While protecting personal information is important, completely removing contact details is not advisable. Including a professional email along with appropriate contact information allows potential employers to reach out directly. Instead of removing all personal contact information, consider using a professional email address while maintaining other essential contact details as needed.
C. Save your resume in .docx format: While .docx is a commonly used format, it is not the best choice for online job applications, as some applicant tracking systems may not parse it correctly. Instead, saving the resume as a PDF is often recommended, as it preserves formatting and is widely accepted by employers. Therefore, this option may not be the most effective recommendation.
D. Focus on selling yourself: This is a good recommendation for a nurse searching for a job. Effectively presenting skills, experiences, and accomplishments demonstrates to potential employers how the nurse can add value to their organization. A well-crafted resume and cover letter should highlight the nurse's qualifications, passion for nursing, and ability to meet the specific needs of the position and the organization. This approach can significantly enhance the chances of securing an interview and ultimately a job.