A nurse tells another nurse that she thinks he did not provide adequate care for a client who underwent hip arthroplasty. Which of the following responses by the nurse demonstrates assertiveness?
"You shouldn't make accusations. Your nursing care doesn't always set a good example."
"What do you have against me? It must be something or you wouldn't be criticizing my care.
“I am at a loss for words. I always do my best to give good care to my clients.
" I feel as though I met the standard of care. Would you tell me more about your concerns?"
The Correct Answer is D
A. This response is defensive and confrontational. It does not address the concern about care quality but instead attacks the other nurse’s behavior and care standards. Assertiveness involves expressing oneself honestly and respectfully, which this response does not achieve.
B. This response is also defensive and dismissive. It implies that the criticism is personal rather than a professional concern, which can be seen as an emotional reaction rather than a constructive dialogue. Assertiveness involves addressing issues directly and professionally, not by questioning motives or personalizing the feedback.
C. This response indicates a lack of confidence or readiness to engage with the feedback constructively. It does not actively seek clarification or attempt to understand the specific concerns about the care provided. Instead, it focuses on the nurse's own feelings and attempts to justify their actions without engaging in a problem-solving discussion.
D. This response is assertive because it acknowledges the feedback, states the nurse’s perspective on the care provided, and invites further discussion to understand the concerns better. It demonstrates openness to feedback and a willingness to address potential issues constructively.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
A. Nurse-patient ratios refer to the number of patients assigned to a nurse at any given time. While maintaining optimal nurse-patient ratios is crucial for patient care quality and nurse workload management, it is not directly related to the concept of intellectual capital.
B. Centralized staffing involves managing staffing needs and scheduling from a central point to ensure coordination and efficiency across departments. While centralized staffing can improve organizational efficiency and care coordination, it does not directly address the concept of increasing overall organizational improvement through intellectual capital.
C. According to the NIC Theory, intellectual capital is crucial for improving organizational performance. An increase in knowledge—whether at the individual, group, or organizational level—directly contributes to overall improvement. Enhanced knowledge and skills among nursing staff lead to better decision-making, innovation, and overall quality of care, thereby positively impacting organizational outcomes.
D. Adherence to budget-based staffing involves staffing levels and allocation based on budgetary constraints. While important for financial management and resource allocation, budget-based staffing does not directly relate to the concept of increasing organizational improvement through intellectual capital.
Correct Answer is B
Explanation
A. Disregarding upcoming organizational changes is not advisable when developing a staffing budget. Organizational changes, such as shifts in policy, new technology implementations, or strategic initiatives, can significantly impact staffing needs
B. Measuring the amount of work performed by the unit (e.g., patient volume, acuity levels) and considering the services being offered (e.g., types of care, procedures) helps in determining the appropriate staffing levels required to meet the unit’s needs. This approach ensures that the budget reflects the actual demands and workload of the unit, leading to more accurate and effective staffing plans.
C. Understanding the competitive landscape can provide valuable insights into industry standards and practices. However, it is not the primary focus for developing a staffing budget. The staffing budget should be based on the specific needs and conditions of the unit rather than solely on what other organizations are doing.
D. Preparing work schedules several months in advance can help with planning and managing staffing levels, but it is not the primary factor in developing a staffing budget. The budget should be based on the expected workload, service demands, and overall resource needs rather than just on the timing of schedules.
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