A nurse tells another nurse that she thinks he did not provide adequate care for a client who underwent hip arthroplasty. Which of the following responses by the nurse demonstrates assertiveness?
"You shouldn't make accusations. Your nursing care doesn't always set a good example."
"What do you have against me? It must be something or you wouldn't be criticizing my care.
“I am at a loss for words. I always do my best to give good care to my clients.
" I feel as though I met the standard of care. Would you tell me more about your concerns?"
The Correct Answer is D
A. This response is defensive and confrontational. It does not address the concern about care quality but instead attacks the other nurse’s behavior and care standards. Assertiveness involves expressing oneself honestly and respectfully, which this response does not achieve.
B. This response is also defensive and dismissive. It implies that the criticism is personal rather than a professional concern, which can be seen as an emotional reaction rather than a constructive dialogue. Assertiveness involves addressing issues directly and professionally, not by questioning motives or personalizing the feedback.
C. This response indicates a lack of confidence or readiness to engage with the feedback constructively. It does not actively seek clarification or attempt to understand the specific concerns about the care provided. Instead, it focuses on the nurse's own feelings and attempts to justify their actions without engaging in a problem-solving discussion.
D. This response is assertive because it acknowledges the feedback, states the nurse’s perspective on the care provided, and invites further discussion to understand the concerns better. It demonstrates openness to feedback and a willingness to address potential issues constructively.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
A. Escalating healthcare costs are a significant concern and will impact how healthcare is delivered.However, they are more a consequence of various factors rather than a demographic change. This option addresses financial aspects rather than population shifts or changes in demographics.
B. Increasing reports of violence in the workplace are a serious issue but are not a demographic change. This issue affects the safety and working conditions of healthcare workers rather than the overall structure or delivery of healthcare systems.
C. The increasing percentage of the population that will be over age 65 is a significant demographic change. This shift will greatly impact healthcare delivery systems as the older population typically requires more medical care, including management of chronic conditions, long-term care, and geriatric services. The aging population will necessitate adjustments in healthcare resources, staffing, and care models to meet the needs of this growing demographic.
D. Changes in staffing patterns can affect healthcare delivery, but they are more about operational adjustments within the healthcare system rather than a demographic change. Staffing patterns are influenced by various factors, including demand for services, technology, and policy changes, rather than being a direct demographic shift.
Correct Answer is D
Explanation
A. This response is defensive and confrontational. It does not address the concern about care quality but instead attacks the other nurse’s behavior and care standards. Assertiveness involves expressing oneself honestly and respectfully, which this response does not achieve.
B. This response is also defensive and dismissive. It implies that the criticism is personal rather than a professional concern, which can be seen as an emotional reaction rather than a constructive dialogue. Assertiveness involves addressing issues directly and professionally, not by questioning motives or personalizing the feedback.
C. This response indicates a lack of confidence or readiness to engage with the feedback constructively. It does not actively seek clarification or attempt to understand the specific concerns about the care provided. Instead, it focuses on the nurse's own feelings and attempts to justify their actions without engaging in a problem-solving discussion.
D. This response is assertive because it acknowledges the feedback, states the nurse’s perspective on the care provided, and invites further discussion to understand the concerns better. It demonstrates openness to feedback and a willingness to address potential issues constructively.
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