A nurse manager is conducting annual performance evaluations of the RNs on her floor. Which of the following staff behaviors demonstrates INEFFECTIVE followership?

The staff member identifies key problems within an organization but does not offer solutions.

The staff member recognizes their strengths and weaknesses.

The staff member engages in open and honest communication.

The staff member does not fear rejection or ridicule when exercising moral courage.

Answer and Explanation

The Correct Answer is A

A.   This behavior demonstrates ineffective followership. While identifying problems is important, an effective follower should also contribute to finding solutions and taking action. Merely pointing out problems without offering solutions or participating in problem-solving can be seen as passive or unhelpful, as it does not contribute to resolving the issues or improving the organization.
B.   Recognizing one’s strengths and weaknesses is a characteristic of effective followership. Self- awareness allows staff members to understand their role, improve their performance, and contribute

more effectively to the team. It indicates a proactive approach to personal and professional development, which is aligned with positive followership.
C.   Engaging in open and honest communication is a sign of effective followership. It promotes transparency, trust, and collaboration within the team. Effective communication helps address issues, improve processes, and foster a positive work environment, which is essential for productive followership.
D.   Demonstrating moral courage by not fearing rejection or ridicule when standing up for what is right is a sign of effective followership. It reflects commitment to ethical standards and a willingness to contribute positively to the organization, even in the face of potential personal risk.

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Correct Answer is C

Explanation

A. Waiting for the patient to leave before filing an incident report is not the most appropriate response. The immediate priority should be addressing the situation to ensure the patient's safety and attempting to resolve any issues before the patient leaves.
B. Contacting the patient’s next-of-kin can be appropriate if the nurse is concerned about the patient’s safety and if it’s necessary to inform the family about the patient’s condition or situation. However, this should be done only after attempting to address the situation directly with the patient, if feasible. It’s important to first try to resolve the issue directly with the patient before involving family members.
C. Walking with the patient and explaining the risks of leaving against medical advice (AMA) shows a proactive approach to addressing the patient's concerns and ensuring they understand the potential consequences of their actions. This approach aims to de-escalate the situation, provide important information, and potentially encourage the patient to stay for necessary care.
D. Calling security personnel should be a last resort and is generally used in situations where there is a safety threat or risk of harm. In this case, the patient is leaving in a disgruntled state but not exhibiting violent or threatening behavior.

A. first access to care. B. rehabilitative or long-term care. C. disease-restorative care. D. only outpatient services.

Correct Answer is A

Explanation

A. Primary care institutions, such as ambulatory care centers, are typically the first point of contact for patients within the healthcare system. They provide initial evaluations, treatment for common conditions, and ongoing care management. Primary care focuses on comprehensive and preventive services and is the entry point for patients seeking healthcare services.
B. Rehabilitative or long-term care is not the primary focus of a primary care institution. Rehabilitative care involves services designed to help patients recover functional abilities after illness or injury, while long-term care supports individuals with chronic conditions or disabilities over an extended period.
C. Disease-restorative care is more specific to settings that focus on managing and treating particular diseases or conditions, often in a more intensive or specialized manner. While primary care does address disease management, its primary role is broader, encompassing overall health maintenance, preventive care, and managing general health issues rather than solely focusing on restorative care for specific diseases.
D. While ambulatory care centers and primary care institutions primarily provide outpatient services, the term “only” is limiting and may not fully capture the scope of services provided. Primary care settings do indeed offer outpatient services, but they also play a broader role in coordinating care, preventive health, and sometimes providing minor procedures.

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A nurse manager is conducting annual performance evaluations of the RNs on her floor. Which of the following staff behaviors demonstrates INEFFECTIVE followership?

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Correct Answer is C

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Correct Answer is A

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