A nurse manager is preparing an inservice program about managing conflict for the nurses on the unit. The nurse manager should identify which of the following examples as interpersonal conflict?

An experienced nurse is uncivil to a newly licensed nurse

A nurse is uncertain about joining a professional nursing organization

Nurses on the unit disagree about what time of day daily client weights should be obtained

A nurse who just lost his spouse does not want to be assigned to care for a terminally ill client

Answer and Explanation

The Correct Answer is A

Rationale:

A. An experienced nurse being uncivil to a newly licensed nurse is an example of interpersonal conflict, as it involves direct interaction and disagreement between individuals.

B. Uncertainty about joining a professional organization is a personal decision and not an interpersonal conflict.

C. Disagreements about the timing of client weights are more related to procedural issues than interpersonal conflicts.

D. Not wanting to care for a terminally ill client due to personal loss is a personal issue rather than an interpersonal conflict.

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Correct Answer is B

Explanation

Rationale:

A. "If you let us know ahead of time that you plan to perform a procedure, we could do better job of having the supplies available." may be perceived as placing blame and does not address the immediate concern of the provider's anger.

B. "It must be very frustrating when you don't have what you need to perform the procedure." acknowledges the provider's frustration and validates their feelings, which can help de-escalate the situation and improve communication.

C. "I will help you with this procedure instead of the staff nurse." does not address the underlying issue and might not resolve the conflict or improve the situation.

D. "You should think about how you make others feel when you lose your temper." is confrontational and may escalate the situation further rather than resolving it.

A. Cooperating B. Compromising C. Avoiding D. Competing

Correct Answer is A

Explanation

Rationale:

A. Cooperating involves finding a solution that satisfies both parties, as seen in allowing the nurses to go to lunch together while managing their clients.

B. Compromising would involve both parties giving up something to reach a middle ground, which is not exactly what is described.

C. Avoiding would mean not addressing the conflict directly, which is not the case here.

D. Competing involves asserting one’s own position at the expense of others, which does not align with the actions described.

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A nurse manager is preparing an inservice program about managing conflict for the nurses on the unit. The nurse manager should identify which of the following examples as interpersonal conflict?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A charge nurse hears a provider speaking to a staff nurse in anger concerning incorrect supplies that are available to perform a procedure. Which of the following statements by the charge nurse is appropriate?

Correct Answer is B

Explanation

A charge nurse allows two nurses who are arguing about who gets to go to lunch first to go together. The charge nurse agrees to take care of both of the nurses' clients while they are at lunch. The charge nurse is demonstrating which of the following types of conflict management?

Correct Answer is A

Explanation

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