A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?
Review clinic wait times within the last 3 months
Creating a policy where the clinic staff must call to remind clients of their appointments
Reviewing client satisfaction surveys within the last 3 months
Creating a policy where the clinic staff must room a client within 10 min of their appointment time
The Correct Answer is D
Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.
A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
Community-level risk factors for child maltreatment are those that are associated with the broader social and environmental context in which families reside.
In communities where, recreational activities for young people are limited, there may be fewer outlets for positive social interactions and constructive use of time, which can potentially increase the risk of negative outcomes
Correct Answer is B
Explanation
Covering one's cough is an important infection control measure that helps to prevent the spread of respiratory droplets containing infectious agents from an infected person to others. By covering the cough, the portal of exit for the infectious agent (respiratory droplets) is blocked or minimized, thus breaking the chain of transmission at this point.
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