A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?
Review clinic wait times within the last 3 months
Creating a policy where the clinic staff must call to remind clients of their appointments
Reviewing client satisfaction surveys within the last 3 months
Creating a policy where the clinic staff must room a client within 10 min of their appointment time
The Correct Answer is D
Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.
A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
This type of assessment involves evaluating a client's exposure to environmental hazards, pollutants, toxins, and other factors that may impact their health. It aims to identify potential environmental risks or exposures that could contribute to illness, injury, or adverse health outcomes.
A. Mental status assessment focuses on evaluating a client's cognitive, emotional, and behavioral functioning.
B. Faith-based assessment involves exploring a client's religious or spiritual beliefs, practices, and values as they relate to their health and well-being.
C. Nutritional assessment focuses on evaluating a client's dietary intake, nutritional status, and factors affecting their nutritional health.
Correct Answer is D
Explanation
Social determinants of health are the conditions in which people are born, grow, live, work, and age, and they are shaped by the distribution of money, power, and resources at global, national, and local levels. Living in a rural, isolated community can significantly impact a child's health due to limited access to healthcare services, transportation barriers, economic challenges, and social isolation, among other factors.
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