A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?
Review clinic wait times within the last 3 months
Creating a policy where the clinic staff must call to remind clients of their appointments
Reviewing client satisfaction surveys within the last 3 months
Creating a policy where the clinic staff must room a client within 10 min of their appointment time
The Correct Answer is D
Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.
A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.
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Related Questions
Correct Answer is C
Explanation
The leading cause of death among children aged 5 to 9 years is unintentional drowning, particularly in swimming pools or open water. Therefore, implementing a program at the local recreation center offering free swim and water safety courses would be an appropriate prevention intervention.
A, B, and D may be valuable prevention programs addressing other important health concerns, but they do not specifically target the leading cause of death among children aged 5 to 9 years.
Correct Answer is D
Explanation
Secondary prevention involves detecting and treating a disease or condition in its early stages to prevent complications. In the context of suspected COVID-19 (caused by SARS-CoV-2), testing the child to determine the cause of their illness is a key step in secondary prevention. By identifying cases early through testing, appropriate measures can be taken to prevent further spread of the virus, such as isolation and contact tracing.
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