A nurse manager is concerned about the low client satisfaction rates due to long clinic wait times. Which of the following actions should the nurse take to increase client satisfaction rates?
Review clinic wait times within the last 3 months
Creating a policy where the clinic staff must call to remind clients of their appointments
Reviewing client satisfaction surveys within the last 3 months
Creating a policy where the clinic staff must room a client within 10 min of their appointment time
The Correct Answer is D
Creating a policy where the clinic staff must room a client within 10 minutes of their appointment time can help to reduce clinic wait times and improve client satisfaction rates. Long wait times can be a significant source of frustration for clients, and ensuring timely rooming of clients can help address this issue.
A, B and C are important steps in identifying areas for improvement but do not address the client’s issues to improve satisfaction rates.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is B
Explanation
Secondary prevention involves the early detection of diabetes by screening for elevated blood sugar levels. Identifying individuals with high blood sugar levels allows for timely intervention and management to prevent the progression of diabetes and its associated complications.
A, C, and D are more focused on health promotion and primary prevention rather than early detection and intervention for those already at risk for developing type 2 diabetes mellitus.
Correct Answer is C
Explanation
The disheveled appearance and irritability of the caregiver may indicate neglect of their own needs and well-being. This lack of self-care can lead to caregiver burnout and negatively impact the quality of care provided to the client.
A, B, and D are also important considerations when assessing caregiver concerns, but in this scenario, the caregiver's appearance and behavior suggest a need for attention to their own self- care needs
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