A nurse is preparing a poster presentation about communicating with clients. Which of the following strategies should the nurse include to enhance communication?
Show respect for a client who is making decisions about treatment.
Convey empathy for a client who voices painful emotions.
Interrupt a client when they are verbalizing feelings of worthlessness.
Speak to a client using clear and simple words and phrases.
Cross both arms across the chest when speaking with an angry client.
Correct Answer : A,B,D
A. Showing respect for a client’s treatment decisions supports their autonomy and fosters a positive communication environment.
B. Conveying empathy acknowledges the client’s emotions and builds a supportive relationship.
C. Interrupting a client who is expressing feelings can hinder effective communication and is not respectful.
D. Using clear and simple language ensures the client understands the information being shared.
E. Crossing arms can be perceived as a defensive or closed-off posture, which can escalate conflict.
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Related Questions
Correct Answer is ["A","C"]
Explanation
A. Being silent is not always the best approach; effective communication involves active listening and constructive responses.
B. Understanding that anger can stem from frustration or fear helps in addressing the underlying issues.
C. While feeling uncomfortable is common, the goal is to manage the situation professionally, not to accept discomfort as a constant.
D. Considering a colleague’s point of view is important for effective conflict resolution and communication.
Correct Answer is B
Explanation
A. Bringing treats is not a genuine way to establish credibility; credibility comes from professional behavior and honesty.
B. Being honest about strengths and areas for improvement helps build trust and credibility with colleagues.
C. Hiding feelings of inadequacy can create a false image and does not foster genuine professional relationships.
D. It is possible to establish credibility as a student through professional behavior, openness, and a willingness to learn.
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