A nurse is preparing a poster presentation about communicating with clients. Which of the following strategies should the nurse include to enhance communication?

Show respect for a client who is making decisions about treatment.

Convey empathy for a client who voices painful emotions.

Interrupt a client when they are verbalizing feelings of worthlessness.

Speak to a client using clear and simple words and phrases.

Cross both arms across the chest when speaking with an angry client.

Answer and Explanation

Correct Answer : A,B,D

A. Showing respect for a client’s treatment decisions supports their autonomy and fosters a positive communication environment.

B. Conveying empathy acknowledges the client’s emotions and builds a supportive relationship.

C. Interrupting a client who is expressing feelings can hinder effective communication and is not respectful.

D. Using clear and simple language ensures the client understands the information being shared.

E. Crossing arms can be perceived as a defensive or closed-off posture, which can escalate conflict.

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Correct Answer is C

Explanation

A. This statement indicates a misunderstanding of the appropriate use of humor in patient interactions.

B. Avoiding humor entirely during specific tasks is not necessary; it depends on the context and patient's comfort.

C. Humor can indeed help alleviate fear and anxiety in patients, which indicates effective teaching.

D. Telling a joke is not always the best way to use humor; it needs to be appropriate to the situation and patient's condition.

A. Explain positive consequences of using appropriate language. B. Ask the client to avoid using offensive language. C. Tell the client that offensive language is a problem. D. Describe how the offensive language is disrespectful of others.

Correct Answer is B

Explanation

A. Explain positive consequences of using appropriate language.
This approach comes later, after the issue has been addressed. The initial step is to directly address the behavior.

B. Ask the client to avoid using offensive language.
The first step in a respectful confrontation is to directly address the behavior by asking the client to change it, focusing on the immediate behavior without judgment.

C. Tell the client that offensive language is a problem.
This is not the first step; it is important to address the behavior directly rather than just stating it is a problem.

D. Describe how the offensive language is disrespectful of others.
This step involves more detailed explanation and is a follow-up to asking the client to change their behavior.

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A nurse is preparing a poster presentation about communicating with clients. Which of the following strategies should the nurse include to enhance communication?

Nursing Test Bank

Naxlex Comprehensive Predictor Exams

A nurse instructs colleagues about the use of humor with patients. Which statement, if made by a colleague, indicates that the teaching is effective?

Correct Answer is C

Explanation

A client uses offensive language when communicating with the nurse. The nurse plans to confront the client in a caring, respectful manner. What is the element of confrontation that the nurse should do first?

Correct Answer is B

Explanation

The nurse needs to obtain a health history from a Spanish-speaking patient. Which action by the nurse is best?

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Which change indicates to the nurse that a patient is responding favorably to using imagery?

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