A nurse is preparing a poster presentation about communicating with clients. Which of the following strategies should the nurse include to enhance communication?
Show respect for a client who is making decisions about treatment.
Convey empathy for a client who voices painful emotions.
Interrupt a client when they are verbalizing feelings of worthlessness.
Speak to a client using clear and simple words and phrases.
Cross both arms across the chest when speaking with an angry client.
Correct Answer : A,B,D
A. Showing respect for a client’s treatment decisions supports their autonomy and fosters a positive communication environment.
B. Conveying empathy acknowledges the client’s emotions and builds a supportive relationship.
C. Interrupting a client who is expressing feelings can hinder effective communication and is not respectful.
D. Using clear and simple language ensures the client understands the information being shared.
E. Crossing arms can be perceived as a defensive or closed-off posture, which can escalate conflict.
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Related Questions
Correct Answer is ["B","D","E"]
Explanation
A. It is important to assess the patient’s and family’s desire for information rather than assuming they want all details.
B. Understanding what the client and family already know helps to provide information appropriately and fill gaps.
C. Breaking bad news should be done by a healthcare professional directly involved in the care, not delegated to a minister.
D. Controlling the environment ensures privacy and comfort during the conversation.
E. Planning what is to be said ensures that the information is communicated clearly and compassionately.
Correct Answer is C
Explanation
A. This statement expresses anger but is not constructive or specific about the issue.
B. This statement implies the misunderstanding was the assistant’s fault but is not concrete about the specific issue.
C. This statement is clear, specific, and explains the nurse's feelings about not following directions.
D. This statement minimizes the issue and does not specifically address the nurse's feelings.
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