A nurse is preparing a poster presentation about communicating with clients. Which of the following strategies should the nurse include to enhance communication?
Show respect for a client who is making decisions about treatment.
Convey empathy for a client who voices painful emotions.
Interrupt a client when they are verbalizing feelings of worthlessness.
Speak to a client using clear and simple words and phrases.
Cross both arms across the chest when speaking with an angry client.
Correct Answer : A,B,D
A. Showing respect for a client’s treatment decisions supports their autonomy and fosters a positive communication environment.
B. Conveying empathy acknowledges the client’s emotions and builds a supportive relationship.
C. Interrupting a client who is expressing feelings can hinder effective communication and is not respectful.
D. Using clear and simple language ensures the client understands the information being shared.
E. Crossing arms can be perceived as a defensive or closed-off posture, which can escalate conflict.
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Related Questions
Correct Answer is C
Explanation
A. Telling the client that offensive language is a problem does not involve a respectful, caring approach or explain the issue.
B. Asking the client to avoid offensive language is a step that can come after explaining the issue.
C. Describing how the offensive language is disrespectful of others is the first step in the CARE method, which involves Confronting the behavior with a clear explanation.
D. Explaining positive consequences is a later step, after addressing the current behavior.
Correct Answer is ["B","D","E"]
Explanation
A. Blaming the instructor and making broad generalizations are not assertive approaches and can damage the professional relationship.
B. Asking for additional resources is a specific, constructive request for help, showing an assertive and proactive approach.
C. Questioning the instructor’s awareness of the students’ struggles is confrontational and does not focus on the student’s own needs.
D. Clearly stating difficulty with content and requesting a meeting is a respectful and assertive way to seek support.
E. Expressing a need for additional support to improve grades is a direct and assertive way to request help.
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