A client's daughter phones the charge nurse to report that the night nurse did not provide good care for her mother. Which response should the practical nurse (PN) make?

This comment by the practical nurse (PN) is likely to be the most helpful to the client. By offering to sit with the client, the PN shows empathy, support, and a willingness to provide companionship. This approach acknowledges the client's feelings of isolation and offers a listening ear. It provides an opportunity for the client to express his emotions, thoughts, or concerns if he wishes to do so. The presence of a caring and compassionate individual can help alleviate some of the client's feelings of loneliness and may encourage him to open up and engage in conversation or activities when he is ready.

A. "Come into the recreation area. We have your favorite card game and I will play it with you."
This choice assumes that engaging in a specific activity will automatically help the client and solve his current feelings of reclusiveness. While offering an activity may be beneficial in some cases, it is important to first address the client's emotional state and provide support before suggesting specific activities. Pushing the client to participate in an activity without acknowledging his current feelings may further alienate him and not address the underlying issues causing his reclusive behavior.
B. "Why do you want to stay in your room today?"
This choice may come across as confrontational or judgmental. Asking why the client wants to stay in his room implies that there is something wrong with his decision or that he needs to justify his behavior. This approach may make the client defensive or withdraw further. It is essential to create a safe and supportive environment where the client feels understood and validated, rather than questioning his choices.
C. "I know you are sad about not seeing your family as often, but they are visiting as much as they can."
While acknowledging the client's sadness about not seeing his family is important, dismissing his feelings by stating that his family is visiting as much as they can minimize or invalidate his emotions. It is crucial to provide empathy and validate the client's emotions without making assumptions or downplaying his experiences. This approach may not address the client's current state of reclusiveness or provide the support he needs.

This question is related to the responsibilities and scope of practice of a practical nurse (PN) and a medication aide. A medication aide is a certified nursing assistant (CNA) who is responsible for administering daily medication to patients under the supervision of a licensed nurse, such as a PN or a registered nurse (RN). A PN is a licensed nurse who can provide routine care, observe patients’ health, assist doctors and RNs, and communicate instructions to patients regarding medication, home-based care, and preventative lifestyle changes.

Based on this information, the best action that the PN should take in this situation is c. Assign the remainder of medication administration to another PN who is performing treatments. This is because it would ensure that the medication administration is completed by another licensed nurse who has the knowledge, skills, and authority to do so. The PN who is performing treatments may have some spare time or be able to rearrange their schedule to accommodate the additional task. The PN should also communicate with the other PN and the medication aide about the situation and document the change of assignment in the patients’ records.

Option a is not a good choice, because it would be unfair and unethical to deny the medication aide’s request to leave if they are sick. The medication aide’s health and well-being are also important, and forcing them to stay and work could compromise their safety and the quality of care they provide to the patients.

Option b is not a good choice, because it would be outside the scope of practice of the UAPs to give medications to the patients. UAPs are not trained or certified to administer medications, and doing so could pose serious risks to the patients’ health and safety. The PN would also be liable for any errors or adverse outcomes that may result from the UAPs’ actions.

Option d is not a good choice, because it would not solve the problem of the medication administration being incomplete. Documenting why the medications were not given is important, but it is not enough to ensure that the patients receive their prescribed drugs and treatments. The PN still has the responsibility to find a way to complete the medication administration or delegate it to another qualified and available person.