A charge nurse on a long-term care unit is working with an assistive personnel who states, "I am tired of all the changes on this unit. If things don't improve soon, I'm requesting a transfer." Which of the following responses should the charge nurse make?
"There has been too much complaining about these changes."
"Please, try to wait a little longer. Things will get better soon."
"So, you are upset about all of the recent changes on the unit?"
"Why don't you just file a formal complaint with Human Resources?"
The Correct Answer is C
Rationale:
A. This response dismisses the concerns of the assistant personnel and is not supportive.
B. This response minimizes the assistant personnel's concerns and does not acknowledge their feelings.
C. This response acknowledges the assistant personnel's concerns and opens the door for further discussion.
D. This response does not address the assistant personnel's concerns and suggests a formal complaint as the only solution. It is not supportive or collaborative.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
Rationale:
A. Disclosing health information to an insurance agency without written consent is a violation of client confidentiality.
B. Disclosing health information to a family member without written consent is a violation of client confidentiality.
C. Disclosing health information to a medical interpreter service on behalf of a client is permissible under HIPAA regulations, as long as the interpreter is bound by confidentiality requirements.
D. Disclosing health information to an employer without written consent is a violation of client confidentiality.
Correct Answer is A
Explanation
Rationale:
A. A photograph is a unique identifier that helps ensure the correct client receives the correct medications.
B. A medical diagnosis is not a unique identifier and may not be accurate if the client has multiple diagnoses.
C. A room number is not a unique identifier and may not be accurate if the client has been moved to a different room.
D. Age is not a unique identifier and may not be accurate if the client has multiple ages.
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