A 9-month-old baby who is developmentally delayed is tested for genetic abnormalities. A representative from the client's medical insurance company calls the nurses' station on the phone and asks for the results of the tests. How can the nurse best respond to this request?
Refuse to give the information over the phone.
Give a noncommittal response that "everything is normal" even though it is untrue.
Give the results as they are reported on the laboratory sheet because the insurance company is paying for the test anyway.
Tell the representative that the test results are not back yet.
The Correct Answer is A
A) Refuse to give the information over the phone:
This option respects the patient's confidentiality and is the best course of action. Sharing sensitive medical information over the phone without proper verification and consent is not appropriate.
B) Give a noncommittal response that "everything is normal" even though it is untrue:
Providing false information compromises the integrity of the healthcare professional and can lead to serious consequences if discovered. It's essential to be honest and accurate when sharing medical information.
C) Give the results as they are reported on the laboratory sheet because the insurance company is paying for the test anyway:
Sharing medical information without proper consent, especially over the phone, is a violation of patient privacy and confidentiality. Insurance payment does not negate the need for patient consent and confidentiality.
D) Tell the representative that the test results are not back yet:
If the results are not yet available, it is appropriate to inform the insurance representative truthfully. However, if the results are available, the nurse should not provide them without proper authorization.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
Morals:
Morals are personal beliefs about what is right or wrong. They often stem from religious, cultural, or individual values and guide an individual's behavior and decisions.
Values:
Values are principles or standards that hold importance to an individual or a group. They can include moral, ethical, social, or cultural beliefs and influence behavior and decision-making.
Laws:
Laws are rules and regulations established by a governing authority. They are enforced by the government and are applicable to all individuals within a specific jurisdiction.
Ethics:
Ethics refers to a set of moral principles or values that guide the behavior of individuals or groups. It involves making decisions based on what is morally right or wrong, often considering the consequences and impact on others.
Beneficence:
Beneficence is an ethical principle that emphasizes the obligation to do good and promote the well-being of others, acting in their best interest.
Correct Answer is ["A","B","C","D"]
Explanation
Client: Clients or patients are at the center of nursing care, and their well-being is a primary focus of nursing theories and models.
Environment: The environment in which the client exists, including physical, social, and cultural factors, is often considered in nursing models. It can influence a client's health and well-being.
Health: Health is a central concept in nursing theories. Different models may define health in various ways, such as the absence of disease, a state of well-being, or the ability to function at one's fullest potential.
Nursing: Nursing itself is a key concept in nursing theories and models. These theories often outline the role of the nurse, their responsibilities, and their impact on the client's health and well-being.
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