What should be the first step for a nurse when communicating with an angry patient?
Actively listen.
Offer positive comments.
Identify emotions.
Explore options.
The Correct Answer is A
Choice A rationale
Active listening is the first step when communicating with an angry patient. It involves giving the patient full attention, understanding their concerns, and showing empathy. This can help to de-escalate the situation and make the patient feel heard and understood.
Choice B rationale
Offering positive comments can be helpful, but it’s not the first step in communicating with an angry patient. It’s important to first understand the patient’s concerns and feelings through active listening before offering any comments.
Choice C rationale
Identifying emotions is an important part of communicating with an angry patient, but it comes after active listening. Once the patient’s concerns and feelings have been understood through active listening, the nurse can then identify and acknowledge the patient’s emotions.
Choice D rationale
Exploring options is a later step in communicating with an angry patient. After active listening and identifying emotions, the nurse can work with the patient to explore options and find solutions.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is ["A","B","C","E"]
Explanation
Choice A rationale
A treatment plan serves as an instrument for communication and coordination of care among the healthcare team. It ensures that all members of the team are on the same page regarding the client’s care.
Choice B rationale
The treatment plan helps in evaluating the effectiveness of interventions. By comparing the client’s progress to the goals set in the treatment plan, the healthcare team can determine whether the interventions are working or if they need to be adjusted.
Choice C rationale
The treatment plan guides the planning and implementation of care. It outlines the steps that need to be taken to help the client achieve their health goals.
Choice D rationale
Ensuring that the client follows their treatment is not a purpose of the treatment plan. While the treatment plan can guide the client’s treatment, it is ultimately up to the client to adhere to the treatment.
Choice E rationale
The treatment plan serves as a means of monitoring the client’s progress. Regular reviews of the treatment plan can show whether the client is making progress towards their health goals.
Correct Answer is A
Explanation
Choice A rationale
The statement “Why did you get so angry when she ignored you?” indicates a need for further training in effective therapeutic communication techniques. Asking “why” can make patients defensive and is generally avoided in therapeutic communication.
Choice B rationale
The statement “It is doubtful the president is out to get you” is a reality-oriented response and can be appropriate in certain contexts, such as when a patient is experiencing delusions.
Choice C rationale
The statement “Tell me more about the day your child died” invites the patient to share more about their experiences and feelings, which is a key aspect of therapeutic communication.
Choice D rationale
The statement “I don’t understand what you mean. Can you give me an example?” is an appropriate therapeutic communication technique, as it seeks to clarify the patient’s message.
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