Linda is pacing the floor and appears extremely anxious. The daily shift nurse approaches Linda to lessen her anxiety. The most therapeutic statement by the nurse would be:

Empathy is the ability to understand and share the feelings of another person. It involves acknowledging and validating the other person's emotions and experiences. In this scenario, the nurse should demonstrate empathy towards the client who is expressing her feelings about her child's insensitive behavior.

Option a is dismissive and minimizes the client's concerns. It does not show empathy or understanding of the client's situation.

Option b might sound sympathetic, but it could also come across as pitying, which may not be helpful or supportive for the client. It also does not reflect an understanding of the client's feelings.

Option d is judgmental and critical, and it could make the client feel defensive and unsupported.

Option c is the best response as it shows empathy and validates the client's emotions. It acknowledges the client's difficulty and demonstrates the nurse's understanding and support for the client's situation.

The first and most important step that the nurse should take is to report the medication error immediately to the nurse manager or supervisor. Medication errors can have serious consequences for patients and it is important to take immediate action to address the situation. Reporting the error to the supervisor will allow for a timely assessment of the patient's condition and any necessary interventions.

Telling the patient or a co-worker about the error is not the first step the nurse should take. It is important to first ensure that the error is reported to the appropriate person who can take action to address the situation. If there is no adverse effect on the patient, it is still important to report the error to prevent any potential harm in the future. Ignoring the error or not reporting it is not an appropriate response and can have serious consequences for the patient's safety.