A staff nurse is challenging a shift assignment with the charge nurse. Which of the following statements made by the charge nurse is an example of smoothing as a strategy to resolve conflict?
"If you accept this assignment today, I will let you choose your assignment tomorrow."
"Let's just focus on giving out client medications on time."
"If you don't agree with the assignment, I will have to report your decision to the nursing supervisor."
"You have a lot of experience, so I'm sure you're capable of these tasks."
The Correct Answer is A
A. "If you accept this assignment today, I will let you choose your assignment tomorrow.": This statement exemplifies smoothing as a conflict resolution strategy. By offering a compromise or incentive, the charge nurse is attempting to reduce tension and create a more favorable situation for the staff nurse, thereby smoothing over the disagreement about the assignment.
B. "Let's just focus on giving out client medications on time.": This statement diverts attention from the conflict but does not actively seek to resolve it. It may minimize the issue temporarily but does not address the underlying disagreement or concern regarding the assignment.
C. "If you don't agree with the assignment, I will have to report your decision to the nursing supervisor.": This statement is confrontational and may escalate the conflict rather than resolve it. It places pressure on the staff nurse and does not foster a collaborative atmosphere for finding a solution.
D. "You have a lot of experience, so I'm sure you're capable of these tasks.": While this statement acknowledges the staff nurse's experience, it may not effectively address the conflict regarding the assignment. It could come across as dismissive of the nurse's concerns rather than facilitating a resolution to the disagreement.
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Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. Change IV solution bags every 36 hr: Changing IV solution bags every 36 hours may not align with evidence-based practices aimed at promoting cost-effective care. Instead, guidelines typically recommend changing them based on clinical need or specific protocols, which can help reduce waste and costs.
B. Avoid the delegation of hygiene care to assistive personnel (AP): Delegating hygiene care to assistive personnel is essential for effective team functioning and cost-effective care. Preventing delegation can lead to increased workloads for nursing staff, which may not be the most efficient use of resources.
C. Wear sterile gloves when removing urinary retention catheters: Wearing sterile gloves when removing urinary retention catheters is not necessary; clean gloves are sufficient for this procedure. Promoting correct practices that align with guidelines can help reduce costs associated with unnecessary supplies.
D. Educate staff about the correct use of personal protective equipment (PPE) for isolation precautions: Educating staff on the correct use of PPE is vital for preventing infection, reducing the spread of illness, and minimizing healthcare costs associated with complications. Proper training ensures that resources are used effectively, promoting both safety and cost-effective care.
Correct Answer is C
Explanation
A. "Do you spend more time thinking about the past, present, or future?": This question focuses on the client's perspective of time rather than their beliefs about environmental control. While it may provide insight into the client's worldview, it does not directly address how they perceive their ability to influence their health or environment.
B. "Who makes most of the decisions in your family group?": This question may provide some understanding of family dynamics and authority but does not directly assess the client's beliefs regarding their control over their health or environment. It may highlight cultural aspects but lacks a direct connection to environmental control beliefs.
C. "What do you think you can do to affect your health status?": This question directly addresses the client's beliefs about their ability to exert control over their health and environment. It encourages the client to reflect on their agency and the actions they believe they can take to influence their well-being, making it the most relevant choice for assessing environmental control.
D. "Can you list any diseases that your parents or siblings have had?": While understanding the family medical history is important, this question focuses on genetics and familial health rather than the client’s beliefs about their ability to control their environment or health. It does not provide insight into how the client views their role in managing their health.
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