A nurse is discussing conflict resolution with a group of assistive personnel. Which of the following information should the nurse include in the discussion?
Establish eye contact with the other person.
Passively listen to the other party.
Use "you" rather than "I" statements to express thoughts.
Focus on the person, not the problem.
The Correct Answer is A
A. Establish eye contact with the other person: Maintaining eye contact demonstrates attentiveness and respect during communication, fostering trust.
B. Passively listen to the other party: Passive listening is ineffective and may lead to misunderstandings. Active listening is preferred for conflict resolution.
C. Use "you" rather than "I" statements to express thoughts: "You" statements can be perceived as accusatory and escalate conflicts. "I" statements help express concerns without blame.
D. Focus on the person, not the problem: Effective conflict resolution focuses on addressing the problem, not assigning blame or targeting individuals.
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Related Questions
Correct Answer is D
Explanation
A. Maintain IV access. This task requires nursing knowledge and skill to ensure patency and medication administration during a code.
B. Assist with airway intubation. This is a complex procedure that requires advanced training and is performed by licensed personnel.
C. Place defibrillator pads on the client. This task should be performed by trained personnel familiar with defibrillator use and cardiac arrest protocols.
D. Perform CPR on the client. CPR is within the scope of an assistive personnel's responsibilities if they are trained in Basic Life Support (BLS).
Correct Answer is B
Explanation
A. Verbalize the letters "B-I-D" for the dosing instead of saying "twice per day.": This is unnecessary and may cause confusion. "Twice per day" is clear and less prone to misinterpretation during verbal communication.
B. Verify the medication name along with its intended purpose: This is a critical safety measure to ensure that the prescribed medication is appropriate for the client and to prevent errors related to look-alike or sound-alike drug names.
C. Remind the provider to countersign the prescription in 72 hr: This is essential to meet legal and institutional requirements, but it is not the most immediate priority when confirming the prescription.
D. Transcribe the medication name using the trade name: Using generic names is preferable in healthcare documentation to avoid confusion caused by multiple trade names for the same medication.
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