A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
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Related Questions
Correct Answer is A
Explanation
A. Patient portals are designed to contain the same information available to the primary care provider. – Patient portals do contain much of the same information available to the primary care provider, such as test results, medication lists, and visit summaries. This can help the patient better understand their treatment plan and clarify any instructions given by the physician.
B. Patient portals are designed to display metrics and qualifications similar to an electronic health record (EHR). This patient can refer to their portal to make sense of the plan. – While portals do provide access to health information, they are not primarily for understanding treatment plans without context or explanation.
C. Patient portals typically do not contain sensitive information that the patient can access. – This is incorrect; patient portals often contain sensitive health information, including treatment instructions and medical history.
D. Patient portals are the same as an electronic health record (EHR), and the patient can alter the course of their treatment plan if they choose. – This is incorrect; while portals provide access to EHR information, patients cannot typically alter their treatment plans directly through the portal.
Correct Answer is A
Explanation
A. Regularly run a penetration test. – Penetration tests identify system vulnerabilities that attackers could exploit, helping to strengthen system defenses against frequent attacks.
B. Require a two-factor authentication method when accessing protected health records. – Two-factor authentication is beneficial for security but doesn’t reduce the volume of attacks; it simply adds a layer of access protection.
C. Install software that can be used to wipe data from devices that go missing. – Wiping data from missing devices helps prevent data loss but doesn’t reduce attack frequency.
D. Implement timed computer screen locks. – Screen locks are helpful for local security but have no effect on external cyber attacks or the frequency of attempted attacks.
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