A nurse overhears two assistive personnel (APs) disagreeing about client care assignments.
Which of the following actions by the nurse demonstrates conflict resolution?
Tell the APs they are acting immature.
Allow the APs to resolve their issues.
Confront the APs to discuss their argument.
Report the APs to the charge nurse.
The Correct Answer is C
Choice A rationale:
Tell the APs they are acting immature. Telling the APs that they are acting immature is a judgmental and unhelpful approach. It does not demonstrate conflict resolution but rather exacerbates the conflict. This choice is not appropriate for resolving the situation.
Choice B rationale:
Allow the APs to resolve their issues. While allowing individuals to resolve their issues on their own can sometimes work, it is not always the best approach, especially in a healthcare setting where teamwork and patient care are paramount. In this scenario, the nurse should play an active role in resolving the conflict, making this choice less suitable.
Choice C rationale:
Confront the APs to discuss their argument. Confronting the APs to discuss their argument is a proactive approach to conflict resolution. It allows the nurse to address the issue, mediate the disagreement, and work towards a resolution. This choice is the most appropriate and demonstrates effective conflict resolution.
Choice D rationale:
Report the APs to the charge nurse. Reporting the APs to the charge nurse should be considered when the conflict cannot be resolved at the staff level, and it threatens patient care or safety. However, it should not be the first step in resolving a conflict between two individuals. It is a more formal and escalated approach, and in this case, choice C is a more suitable initial response.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is C
Explanation
The correct answer is Choice C. Secure the restraints using a quick-release tie.
Choice A rationale: Anticipate removing the restraints every 4 hr. This is incorrect because restraints should be removed more frequently to assess the client's skin integrity, circulation, and overall need for continued restraint. Best practices typically suggest removing restraints every 2 hours for these checks.
Choice B rationale: Ensure four fingers fit under the restraints to prevent constriction. This is incorrect as well. The correct practice is to ensure that only two fingers can fit under the restraints. Allowing four fingers may lead to improper restraint, increasing the risk of injury or the restraint slipping off.
Choice C rationale: Secure the restraints using a quick-release tie. This is correct because quick-release ties are designed to allow rapid removal of restraints in case of emergency, ensuring the client's safety while also maintaining restraint effectiveness.
Choice D rationale: Secure the restraints to the lowest bar of the side rail. This is incorrect because restraints should never be secured to a movable part like the side rail, as it can cause injury if the rail is adjusted. Restraints should be secured to the bed frame, which is stable and stationary.
Correct Answer is A
Explanation
The correct answer is Choice A: Coordinates all healthcare client has received into one platform.
Choice A rationale:
Electronic health records (EHRs) integrate all of a patient's healthcare information into one centralized platform, making it easier for healthcare providers to access and coordinate care.
Choice B rationale:
While EHRs can allow for sharing information with authorized individuals, granting significant other access to client information is not a primary function of EHRs and requires specific consent and permissions.
Choice C rationale:
EHRs do provide information that can be used for research studies, but this is not a primary benefit emphasized in patient education.
Choice D rationale:
EHRs do allow clients to access their medical records electronically, but this is not the primary focus of the teaching about the benefits of EHRs.
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