A nurse overhears two assistive personnel (APs) disagreeing about client care assignments.
Which of the following actions by the nurse demonstrates conflict resolution?

Tell the APs they are acting immature.

Allow the APs to resolve their issues.

Confront the APs to discuss their argument.

Report the APs to the charge nurse.

Answer and Explanation

The Correct Answer is C

Choice A rationale:

Tell the APs they are acting immature. Telling the APs that they are acting immature is a judgmental and unhelpful approach. It does not demonstrate conflict resolution but rather exacerbates the conflict. This choice is not appropriate for resolving the situation.

Choice B rationale:

Allow the APs to resolve their issues. While allowing individuals to resolve their issues on their own can sometimes work, it is not always the best approach, especially in a healthcare setting where teamwork and patient care are paramount. In this scenario, the nurse should play an active role in resolving the conflict, making this choice less suitable.

Choice C rationale:

Confront the APs to discuss their argument. Confronting the APs to discuss their argument is a proactive approach to conflict resolution. It allows the nurse to address the issue, mediate the disagreement, and work towards a resolution. This choice is the most appropriate and demonstrates effective conflict resolution.

Choice D rationale:

Report the APs to the charge nurse. Reporting the APs to the charge nurse should be considered when the conflict cannot be resolved at the staff level, and it threatens patient care or safety. However, it should not be the first step in resolving a conflict between two individuals. It is a more formal and escalated approach, and in this case, choice C is a more suitable initial response.

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Correct Answer is A

Explanation

The correct answer is Choice A: Coordinates all healthcare client has received into one platform.

Choice A rationale:

Electronic health records (EHRs) integrate all of a patient's healthcare information into one centralized platform, making it easier for healthcare providers to access and coordinate care.

Choice B rationale:

While EHRs can allow for sharing information with authorized individuals, granting significant other access to client information is not a primary function of EHRs and requires specific consent and permissions.

Choice C rationale:

EHRs do provide information that can be used for research studies, but this is not a primary benefit emphasized in patient education.

Choice D rationale:

EHRs do allow clients to access their medical records electronically, but this is not the primary focus of the teaching about the benefits of EHRs.

A. "Collective bargaining is a competency that facilitates participation with other team members.”. B. "Confrontation is a competency that encourages interaction with other team members.”. C. "Communication with other team members is a competency that promotes openness in client care.”. D. "Coercive power over other team members is a competency that improves client outcomes.”. .

Correct Answer is C

Explanation

Choice A rationale:

Collective bargaining is not a competency related to interprofessional collaboration. It pertains more to labor relations and negotiations with employee unions.

Choice B rationale:

Confrontation is generally not a positive competency in the context of interprofessional collaboration. It can lead to conflicts and hinder teamwork.

Choice D rationale:

Coercive power over other team members is not a competency that promotes collaboration. Collaboration should be based on mutual respect and communication rather than coercion. Interprofessional collaboration involves effective communication, teamwork, and a shared understanding of patient care goals. Therefore, choice C, which emphasizes the importance of communication in promoting openness in client care, is the most appropriate answer.

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A nurse overhears two assistive personnel (APs) disagreeing about client care assignments.Which of the following actions by the nurse demonstrates conflict resolution?

Nursing Test Bank

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A nurse overhears two assistive personnel (APs) disagreeing about client care assignments.
Which of the following actions by the nurse demonstrates conflict resolution?