A nurse manager is addressing a conflict involving lateral violence amongst staff. Which of the following actions should the nurse manager take first?
Document the incident.
Ensure client safety is not affected.
Initiate staff training on strategies to stop lateral violence.
Initiate a zero tolerance policy for lateral violence.
The Correct Answer is B
A. Document the incident. While important, it is not the immediate priority.
B. Ensure client safety is not affected. Client safety is always the primary concern and must be addressed first.
C. Initiate staff training on strategies to stop lateral violence. This is important for long-term resolution but is not the first step.
D. Initiate a zero tolerance policy for lateral violence. Implementing a policy is crucial but ensuring immediate client safety takes precedence.
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Related Questions
Correct Answer is C
Explanation
A. "Once the form has been signed, you cannot change your mind." This is incorrect as the client has the right to change their mind and withdraw consent at any time.
B. "I will explain the complications of the procedure." The nurse’s role in informed consent is to witness the signing and ensure the client understands, not to explain the procedure's details, which is the provider’s responsibility.
C. "I will obtain your signature which states that you understand the procedure." This is correct. The nurse’s role is to witness the client’s signature on the informed consent form, indicating that the client has understood the information provided by the provider.
D. "I can explain alternative treatments to you."Explaining alternative treatments is the responsibility of the provider, not the nurse.
Correct Answer is B
Explanation
A. "Your doctor has been performing this surgery for a long time now." While this statement aims to reassure the client by emphasizing the doctor's experience, it does not address the client's feelings or encourage further discussion about their fears.
B. "Would it help you to talk more with me about how you feel?" This is a therapeutic response that encourages the client to express their feelings and concerns, showing empathy and providing an opportunity for the client to discuss their fears in more detail.
C. "I have prayed for you and everything is going to be fine." While this statement may be comforting to some, it can be inappropriate and may not address the client's specific fears or promote open communication. It also assumes the client's belief system, which might not be the same as the nurse's.
D. "Why are you afraid to have surgery all of a sudden?" This response can be perceived as dismissive and might make the client feel judged or misunderstood. It does not encourage a supportive discussion about the client's fears.
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