Refund Policy

Last updated: December 3, 2025

At Naxlex, we are committed to providing high-quality nursing exam preparation resources, including practice questions, study guides, and performance analytics, to help students succeed on exams like the NCLEX, TEAS, and ATI assessments. We strive for transparency in our services, and this Refund Policy outlines the terms under which refunds may or may not be available for purchases made on naxlex.com (the "Website"). By purchasing any products or services from Naxlex, you agree to these terms. Please read this policy carefully before making a purchase. If you have any questions, contact our support team at [email protected] or via our website live chat.

1. Free Trial and Access

To help you evaluate our offerings without commitment, Naxlex provides free access to a substantial portion of our content:

  • 25% of Practice Questions: All users can access 25% of our question bank for free, including rationales and explanations. This allows you to assess the quality, relevance, and alignment of our materials with your study needs.
  • No Time Limit on Free Access: You can use the free content as long as needed to decide if our premium features suits you.

We strongly encourage you to thoroughly explore the free trial before purchasing. This trial period is designed to give you ample opportunity to assess the value and functionality of our offerings.

2. Paid Purchases and Refund Policy

Once you decide to upgrade to a paid subscription or purchase premium access (e.g., full question banks, video tutorials, performance tracking, or self-assessment exams), please note the following:

  • Refunds After Purchase: We are committed to ensuring a fair and transparent experience for all our customers. Refunds are available for our digital products and services, including partial refunds where applicable. Refund requests are reviewed based on actual usage of the subscription or product. If a customer has accessed or used part of the content, a partial refund may be issued proportional to the unused portion. In cases where little or no usage has occurred, a full refund may be provided.

    This applies to all digital products and services, including but not limited to:

    • Premium question banks (e.g., 1250+ questions with 99% accuracy prediction).
    • Study guides and video explanations.
    • Computer Adaptive Tests (CATs) and Readiness Assessments (RATs).
    • Any bundled packages.
  • Subscription Renewals: No auto-renewing subscription, it's a one-time payment.
  • Eligibility Confirmation: Before purchase, ensure you meet any system requirements (e.g., compatible browser, stable internet) and that the content aligns with your exam (e.g., NCLEX-RN vs. NCLEX-PN).

3. Exceptions and Special Circumstances

In limited cases, we may consider exceptions on a case-by-case basis. These require contacting support within 48 hours of purchase:

  • Technical Issues Preventing Access: If you cannot access purchased content due to a verifiable error on our end (e.g., server outage or account activation failure), we will work to resolve the issue promptly. If unsolvable within 14 days, we will provide a refund or account credit, depending on your preference. Additionally, we may extend your subscription period at our discretion to ensure you receive full value for your purchase.
  • Duplicate Charges: If you are charged twice for the same purchase in error, contact support with transaction details for a full refund of the duplicate amount that will be issued within 14 business days.
  • Fraud or Unauthorized Charges: If your purchase was made fraudulently or without your consent, contact your payment provider immediately for charge back options. We cooperate with such investigations but do not process refunds directly for unauthorized transactions.

Once a refund is approved, it will be issued to the original payment method within 14 business days. All refunds are processed in the original currency of the transaction and will exclude any applicable payment processing fees.

4. Cancellations

  • Pre-Purchase: You may cancel your order before payment confirmation (e.g., during checkout). No charges will apply.
  • Post-Purchase: Once access is granted, cancellations are permitted; if any issue arises after purchase, we strictly offer refunds or account credits based on the nature of the problem and the usage of your subscription.

5. Policy Changes

We reserve the right to modify, update, or revise our refund policy at any time. Such changes may be necessary to reflect adjustments in our business practices, service offerings, or to comply with legal requirements. Any alterations to the policy will become effective immediately upon being posted on our Website. It is your responsibility to review this page periodically for updates. Continued use of our services after changes constitutes acceptance of the revised policy.

6. Contact Us

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our support team at [email protected] or via our website live chat. We are here to assist you and address any concerns you may have. Our team typically responds within 24–48 hours. We appreciate your trust in Naxlex and we're dedicated to your success in nursing exams. 

Thank you for choosing Naxlex!